ContributionsMost RecentMost LikesSolutionsRe: Responding to a VM letter My apologies if I didn't make it clear for everyone that my issue was solved. But I assumed others could see the posts from a private helper. Yes I received another letter from VM giving me the correct account information. Many thanks for all the help you all who gave it to me. Re: Responding to a VM letter Thank you both. Yes, of course there is no return address provided. Why do they make it so difficult to speak to someone! It is so annoying when customers need to contact them. Responding to a VM letter Hi, Please can someone advise me where I can respond to a VM letter I have received "Just keeping you in the loop" which details the upcoming changes to my existing account. Unfortunately they have provided me with totally wrong information which I need to urgently speak to them about. Re: Email access Graham and others, Thanks for all your help, however this morning I tried once more in the usual way and it actually worked straight away! So I guess issues with VM were finally sorted. Thanks again BEF Re: Email access This is now my third day of NO EMAILS. I have been expecting VIP emails since Saturday. Will VM compensate me for this? Re: Email access I can't believe we were not warned of this sudden change! Unless I was sleeping at the time... Re: Email access Graham I hope my last two replies are now readable and give you some insight. Thanks Re: Email access Your message wasn't delivered to verification@account. virginmediao2.co.uk because the domain account.virginmediao2.co.uk couldn't be found. Check for typos or unnecessary spaces and try again. Re: Email access The response was: DNS Error: DNS type 'mx' lookup of account.virginmediao2.co.uk responded with code NOERROR DNS type 'mx' lookup of account.virginmediao2.co.uk had no relevant answers. DNS type 'aaaa' lookup of account.virginmediao2.co.uk responded with code NOERROR DNS tube 'aaaa' lookup of account.virainmediao2.co.uk had no relevant answers. DNS tve 'a' lookup of account.virainmediao2.co.uk responded with code NOERROR DNS tve 'a' lookup of account.virainmediao2.co.k had no relevant answers. Re: Email access I have no idea how to get through to VM to tell them of this error???