lilacjc
On our wavelength
Joined 9 years ago
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Pre contract
I was looking at offers for upgrading my broadband. The increase in cost was more than I wanted to pay so I didn't continue any further. I have now received two emails with pre contract documents stating that I have taken a new contract for 18 months with increased cost and an activation fee. As this is something I have not requested can somebody assure me that my existing contract will continue as is please?Wi fi pods
I have a hub 3 and lose my wi fi consistently even in the same room as the hub. Upstairs I have constant buffering on smart TV and or firestick. I am on volt with 250mb speed and the Virgin connect app constantly says speeds are fine, which they definitely are not. I have my hub roughly 3 meters from my back garden and none of the family's phones receive wi fi when out there. I have contacted Virgin so many times about this and always given excuses. The most common one is that the signal bounces back off of glass and therefore can't reach the garden. I have tried every way I can to order wi fi pods but am always unsuccessful as I am hoping they may solve the problem. If an agent here could help I would be grateful?
