GoRedSox
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Re: Email unavailable; ntlworld.com, current customer
Hi Zach I am not able to access the account via any route. I have email on my (Android) phone. I have tried to login via the VM website. Nothing works. All options end with the same message that the account is not available.496Views0likes1CommentEmail unavailable; ntlworld.com, current customer
Hi All I am also suffering with the "email unavailable" message. I have followed some of the steps in the message page (but some of it does not align to what I see on the screen, so that is not helpful). I am an existing customer. I use the ntlworld.com domain. I have not been able to access the mailbox for 3 weeks. I have set up device authentication for my mobile phone and a laptop. I have done a password reset too on MyVirginMedia. I am not sure that I have reset the mailbox password due to the instructions not tallying with what I see on pages which link to the information message. All help welcome!627Views1like5Comments