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Problems with contract
Hi all, if you can remember Max Bygraves, I'm sure it was him, " Let me tell you a story". I renewed my contract in November last year, I even have an email dated 11-11-2023 14:08 telling me it is all sorted! Minimum contract length 18 months! I'm a bit old school, I log into Virgin Media's website to look at my emails that I use on there. I have a separate email address for my phone as, having had the Blueyonder addresses for a long long time, they get a great deal of spam and I don't want that rubbish on my phone. When I log into VM website I keep getting told it is time to renew my contract, please note the relevant date and minimum contract length above. Today on the VM website I'm being told my contract has expired! Also, looking around, they tell me I no longer have an O2 contract. Renewed my O2 contract for two more years in June this year. Something is not joined up somewhere. Tried a lot earlier this year to sort it out, gave up in exasperation. In July I actually spoke to a lady who could see that I had renewed my VM contract as stated above. But nothing seems to have changed. Now they are telling me that my contract has expired and also that I don't have an O2 contract!!! HELP326Views0likes1CommentContract
I renewed my contract on the 11th November 2023. I have no problem with it, quite happy. However, I still get the message " Looks like it's time to renew your contract " every time I log in to the Virgin web page for email on my windows laptop. That message is annoying as I have already renewed. I only use the Virgin email addresses on my laptop, not on my phone or tablet, I have a Gmail address for them. I have tried to see if I can stop this happening, first on the chat system which took all day and got nowhere and today on the phone, also got nowhere. Frustrating! Any ideas anyone?228Views0likes1CommentRe: Problems on 360 box on Disney Plus with audio and subtitle options.
Took the easy route and cancelled Disney. Netflix have a setting, Original language with English subtitles, which enables us to watch anything from anywhere, Scandi Noir, Spanish, French, German, Japanese, Chinese and Korean, without making changes for individual programs. The Disney App for Virgin does not do this. If you are familiar with Disney on a laptop, phone or tablet, or, I guess a TV with the Disney App, when selecting audio and subtitles you get two lists down the screen with all the options. On the Virgin App this does not happen, there is a very limited choice across the top of the screen. For one Korean show we watched on the TV via the laptop, there were only two language options, two versions of Spanish! Decided to save my money.1.3KViews0likes0CommentsRe: Problems on 360 box on Disney Plus with audio and subtitle options.
Hi Ayisha_B When using the V360 box there is no option for Korean audio when accessing the audio/subtitle options. When I sign in to Disney on my laptop I get more audio options, including Korean. Also, the options selected on the laptop do not transfer to the app on the V360 box. Regards Dave1.4KViews0likes1CommentRe: Problems on 360 box on Disney Plus with audio and subtitle options.
Hi, Tried a different approach. Found a Mexican series. Started watching, sure enough, overdubbed in American. Went to the white box, top right of Disney screen, and was able to change the audio to Spanish. Just to be clear, I have no problem with getting English subtitles, the problem is getting the original audio language for Korean films and drama. Who wants to watch that lovely language being spoken but overdubbed in American! Dave2.7KViews0likes3CommentsRe: Problems on 360 box on Disney Plus with audio and subtitle options.
Hi Mathew, I presume by "Settings App" you mean the little box that appears at the start of viewing something. All that appears when that is done is a selection across the top of the screen, Audio, Subtitles, Subtitle Styling. Select Audio and it gives a very limited language option across the top of the screen. Even if the App language is changed to Korean I still get the American overdub. Dave2.8KViews0likes6CommentsRe: Problems on 360 box on Disney Plus with audio and subtitle options.
Hi Carley, We have three Korean dramas on the watch list. It is the same for all. After selecting the "change" button top right of the screen, instead of the two lists for subtitles and audio side by side, there is a limited choice across the top of the screen. The first time I went into Disney on the 360 box, I put Bigmouth, K-drama, on the watch list, I then started playing it and was able to, off the two lists, side by side down the screen,(yes, they appeared that one time) select Korean language with English subtitles. However, next time we went to watch it we got the "overdubbed in American version". Went to change it but did not get the two lists side by side down the screen, just across the top of the screen with no Korean language choice. Oddly enough, when I sign into Disney on my laptop I get all the right settings, it remembered what I put in that once on the tv/360.On my laptop I can watch any of the K-dramas in Korean with English subtitles. I have already rebooted the 360 box but that didn't fix it. Regards David2.9KViews0likes9CommentsProblems on 360 box on Disney Plus with audio and subtitle options.
Just updated to 360. Update went fine. Did it to watch some Korean drama not available on Netflix. First time of use was able to change audio to Korean with English subtitles using drop down lists. However, next time Disney was accessed the setting had changed and the available audio list was the across the top of the screen with no Korean option. A good example is Shadow Detective where there were only two Spanish audio options available. This is where it gets a bit weird, if I access Disney on my laptop or Ipad, the correct settings are there, Korean with English subtitles and if I go to change anything the correct drop down lists appear.4.2KViews0likes19Comments