charliebrown44
On our wavelength
Joined 9 years ago
User Profile
User Widgets
Contributions
Re: Calling a virgin landline - Ringtone had changed
Yes, and also why would it disrupt caller display info? I don't think this will ever get resolved until every VM landline is VoIP. I know Gareth is trying to help but I don't think those tech engineers above him trying to advise him are totally able to find fix and remedy, once our lines are on the world wide internet network then anything can happen, I really wish I was back on old copper network, never had issues, . An apology from head of communications from VM saying similar to : "The mammoth task of turning off old style copper network to enable switching to internet calls will unfortunately cause problems to arise in certain areas of UK intermittently, we at VM are aware of these teething problems and we can only apologise and ask for patience as we are determined to fault find and remedy as and when issues are found, we have set up a dedicated forum page and website to report any issues our loyal customers may encounter, please bear in mind the main issues at present are : Callers hearing an international dial tone when calling a VM landline plugged into the router, also caller display information may not show correct details upon receiving a call, please report any other issues that may arise on the link provided. Once again I apologise for the landline problems our customers are experiencing nationwide and I assure you we are doing everything ASAP to fix these issues and updates will be produced on a weekly basis on the forum page and dedicated website"... Believe me honesty like this would give us a better understanding of the problems we are experiencing since VoIP switchover, and tell tech to STOP sending engineers out to simply replace the hub, clutching at straws! Which solves absolutely nothing. Gareth please forward this recommendation onto the very top at VM. Regards.1.5KViews0likes1CommentRe: Calling a virgin landline - Ringtone had changed
Thanks Gareth for update, I'm not too tech savvy so my next question is what is a 21CV phone? Does it mean that if the landline handset calling me is a digital touch tone phone using old style copper wiring network,or even old style rotary, which to be fair are pretty obsolete nowadays, then that's when the problem is present? Also why would this not show correct caller display info at our end? Cheers.1.1KViews0likes1CommentRe: Calling a virgin landline - Ringtone had changed
Call quality seems fine, but it's ringtone AND false caller display info the issues.Lots on here have exactly same issues and VM have replied on this forum that they are aware of these issues and working on a fix. I won't be holding my breath!1.3KViews0likes2CommentsRe: Calling a virgin landline - Ringtone had changed
Yes I share you're frustration, various callers tell me what a "strange ringtone you have" but for me the most annoying part is caller display showing "withheld" or "no number" and they are NOT withholding their number! It leaves you wondering if it's one of those annoying scam calls but I have to answer as it's more than likely family or friends.😡1.6KViews0likes4Comments