smf412
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360 we shd have been given a choice.
Our V6 box worked perfectly. When you decided this 360 was "an improvement" of course we had to lose all our old recordings and it's supposed to be a better picture bla bla bla but why oh why were we not given the choice. It has been a nightmare, my husband doesn't cope with technology so has had problems figuring it out and now you offer us the option of UHD channels but it only works if the tv is directly connected to the virgin box. Obviously this is so you'll have to pay for yet another box if you want to watch it in another room which I resent. We don't need another energy soaking box in the kitchen just so we can watch the same channel in one other room. The whole thing is a rip off frankly and I'd be just as happy with the old boxes. And then when we spoke to someone this morning, he told us to turn everything off which then of course turned the phone line off! He called us back on husband's mobile and still asked us to go through security. Then it took another twenty minutes for him to suggest we try connecting it directly and when we said that had worked, he still kept on telling us to turn everything off at the plug etc...BUT IT'S WORKING! We have been loyal to virgin for over 35 years, before they even were virgin, but I am so close to saying I have absolutely had enough. It's all just money grabbing with no respect for customers.434Views1like17Comments