Virgin Media Virgin Media Community

Festwit · 10-04-2023

Hello all,I now have a hub 5, and all installed ok. My first setup was in modem mode, as I had with previous hub 4. Wi-Fi speeds not so good, and variable. I have tried Ethernet and max I got was around 800, but not often. I then tried router mode wi...

Festwit · 07-03-2023

I’d like to ask Virgin support via the forum team, why it is that existing customers seem to always be at the back of the queue, or not even in the queue? This is with regard to the elusive Hub 5. I have been a 1gig customer for quite a while now, an...

Festwit · 24-12-2021

I did get an invite email, to which I replied very quickly, got asked to book a delivery date, which I also did, and the order was accepted and I got an order confirmation. Closer to the appointment, I hadn’t received any tracking information, so I c...

Festwit · 13-11-2021

Hello all,I’ve just signed up for the 1gbit broadband, and installed the new hub 4 yesterday. The Wi-Fi speeds are only around the 400-450 mark. I’ve tested the hub in router/modem mode, and also in modem only mode with my own router (Netgear r7000) ...

Festwit · 20-06-2023

Hello ModsClearly the issue is horrendous, but could VM please tell us what the problem is, and provide a realistic completion date and time? thanks and regards

Festwit · 20-06-2023

Hello all,I’ve had no more than a trickle overnight, there’s clearly still a problem. Can we have an update from VM as to the nature of the issue, and when it may finally be resolved please? Can VM also confirm if there has been any security breach a...

Festwit · 01-06-2023

Hello all, I am new to stream, and like it in general, however, I am getting the same issue, I.e the picture is dark and I can find no way of adjusting it. I’ve followed the steps in this thread, the hdmi has been swapped etc, I’ve also looked everyw...

Festwit · 10-04-2023

Many thanks for your reply. I will reconfigure to modem mode shortly. I’ll hang on to the pods for now, in the hope that VM may at some point iron out the issues with hub 5 and I may give it another go then.

Festwit · 07-03-2023

Nice idea, but even if it were to come to fruition, they’d probably reserve it for new customers…. 

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

User Statistics

User Activity

Hub 5 - Router v Modem mode

Hub 5 - stock

Hub 5

1gbit broadband speeds

Re: Loss of Email - F010762348

Re: Loss of Email - F010762348

Re: Stream poor and dark picture quality

Re: Hub 5 - Router v Modem mode

Re: Hub 5 - stock