bj1878
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Re: No Engaged tone on home phone
That maybe the case with a contract but not on PAYG. As I’m at home all the time I don’t need a mobile as such. Only use it for internet (don’t have a computer) and WhatsApp. I just pay £5 top up every 3-4 months to keep the number active and rely on landline for communication.395Views0likes0CommentsRe: No Engaged tone on home phone
Yes we do WhatsApp a lot, but it’s calls to VM via 150 on landline that are the problem. They seldom answer in less than 30 mins then you have to keep an eye on the next 30 mins. If they did WhatsApp etc it would be different. Thanks for suggestions etc.1.5KViews0likes0CommentsRe: No Engaged tone on home phone
Totally agree with you. VM say it is a limitation and not a fault and they are not looking into it! Struggling to progress anymore. Others local to me have exactly same issue. VM are not interested! I can only wait till my contract is up and move elsewhere - the customer service is as joke. One person tells me I won’t get charged for calls to them over 1hr (very often on hold for 30 mins or more then on call for more than 40 mins), then someone else tells me all calls over 1hr (including calls to them on 150) are chargeable. Confusing. They all contradict one another.1.5KViews1like0CommentsRe: No Engaged tone on home phone
I know there should be an engaged tone as there was before (Alexander Graham Bell sorted that one!). Fact is after switching to voip there isn’t an engaged tone (as verified by a technician visit). If I have call waiting on, the new caller should get an engaged tone when line is in use, but all they get is continuous ringing like no one is in or going to answer. This caused me major problems as my daughter new we were in and thought something was wrong (I’m partially disabled), so quickly came round only to find we had been on the phone and were safely watching TV (panic over). With call waiting turned off, all the 2nd caller gets is a dead line (no tone no ringing). Again my daughter thought our line was faulty and came round. Not good - this needs rectifying Urgently as it’s a basis requirement that used to be on the line. Causing major problems in family not knowing if I am ok or not!. This is a change to my service! I used to have the engaged tone facility but now I don’t! This system should not have been rolled out until proven. It is not equivalent to what was there before but is a poorer service with limitations - needs sorting URGENTLY!1.5KViews0likes1CommentNo Engaged tone on home phone
Why can’t Virgin provide an engaged tone after move to voip? Service is not comparable to what it was before on dedicated landline (also loose phone when broadband goes down) yet they charge the same? why is there a charge for a phone line now it’s on voip - it should be free!1.9KViews1like11Comments