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galpat · 26-03-2023

My internet-based landline is not working. The phone symbol is flashing red on the hub, though the internet connection and wifi are fine. Phone has a dial tone, but if I try to dial out nothing happens, and if you try to call my number something sa...

galpat · 05-12-2022

I have a new Pixel 6a phone which requires a nano-SIM. My current Virgin SIM (in a Galaxy S5Neo) is a micro -SIM. How do I get Virgin to provide me with a new SIM for the new phone, but keep my same phone number?

galpat · 29-03-2022

Have just received email about my monthly bill being ready, and it says: "Looks like you've made some changes this month. Here's a quick summary of how your changes have affected this bill: Package changes £2.55" And indeed when I look at the bill i...

galpat · 10-03-2022

I have just received notification that my landline will be switched to fibre in May, and that I will have to attach it to my hub/router. My phone line comes in next to my front door downstairs and is attached to a phone/answer-machine; my router's c...

galpat · 11-11-2021

Have now only got one bar of mobile signal, which I suspect is related to Virgin allegedly having switched off 3G on my local mast and gone to 4G only. I have a Samsung Galaxy S5 Neo which when I bought it said it was 4G compatible, but when I go int...

galpat · 11-03-2022

Hi Goslow, Thanks so much for your useful reply (as opposed to the absolutely useless one from Travis, which only repeats almost word for word the letter I was sent). I know absolutely nothing about cordless phones. Can you suggest a make and model...

galpat · 12-11-2021

Oh, and it does seem to sort of work even with the minimal signal--at least I have received some text messages.

galpat · 12-11-2021

I don't think I've ever changed tariffs. When I got the phone in 2016 it said it was 4G compatible, and its settings say it's on the LTE/3G/2G option. I didn't know the tariff meant I could only have 3G....??? I just know that in the last few days ...

galpat · 12-11-2021

Interestingly, when I go to a slightly different part of town I get full all bars signal, so it's just my local mast that's the problem now.

galpat · 12-11-2021

Thanks. Didn't realize LTE meant 4G. How do I move to a 4G package?

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User Activity

Landline phone not working, Internet fine

new phone has different size SIM, so need replacement

billed for nonexistent package change

Upcoming fibrephone switchover sounds impossible

3G or 4G?

Re: Upcoming fibrephone switchover sounds impossible

Re: 3G or 4G?

Re: 3G or 4G?

Re: 3G or 4G?

Re: 3G or 4G?