ContributionsMost RecentMost LikesSolutionsRe: Can't access Secondary Email Account Thanks goslow. Just to fully explain my problem again. Day to day I use Outlook on a Mac as my email client. Sometime on Wednesday I stopped being able to receive and send email and a prompt came upon screen asking for my password which I couldn't remember at all, this also happened on webmail therefore I could no longer use email on any device via any method. All I wanted was to reset my password which when done via the 'reset app password' method I thought would sort it but I put the generated password in Outlook and it still didn't work. Not only am I getting desperate as this email was my work email, I am also going through an extremely busy period and don't have much time to get this sorted, hence why I am dipping in and out of this message board. Is anybody able to give me a very simple step by step process to changing my password so that I can get access to my emails please Re: Can't access Secondary Email Account Anybody from VM able to guide me through this please? Re: Can't access Secondary Email Account I've given 3rd party email to the email account that I cannot access but it links me to 'change a virgin app password and it doesn't work when I try and access my emails with the password they give me Re: Can't access Secondary Email Account Thanks for your replies btw. Yes I do have a paid account and I have given a 3rd party email address to them but it seemed to send me to a link that had me change a virgin app password and that doesnt seem to have done the trick Re: Can't access Secondary Email Account I have had the email address for many years (ntlworld.com) but yesterday all of a sudden it asked for my password but unfortunately I cannot remember it. Can't access Secondary Email Account Since late yesterday I have not been able to access emails on a secondary email account. To compound matters I cannnot remember password for that particular email account I have probably wrongly reset the virgin app password this morning but this hasn't worked. Any help would be greatly appreciated Large Email Stopping Further Emails I think Hi There, I sent 2 large emails earlier today via the Microsoft Outlook Mac 2011 email browser. They left my browser seemingly without a hitch but most emails i have sent since are not being received by my recipients. Is there anything I can do my end to rectify this please? Re: Loss of Email - F010762348 4 days now...not just overnight...this is a generic response sent to everyone...not good enough VM Re: Loss of Email - F010762348 ntlworld.com email Unable to send email via Outlook. Webmail not even loading up. Sending email via iphone occasionally works I think. Sporadically receiving old emails. Not receiving emails quickly after being sent. Will this be fixed or am I best leaving Virgin altogether...4 days now...this is ridiculous! Re: Virgin Media top bundles now include Netflix Nearly 5 months now without receiving the activation email. Am i within my rights to cancel the contract as VM have broken their contract. Also can I claim back the 5x monthly fee for not having Netflix as part of my package?