robjon
On our wavelength
Joined 10 years ago
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Hub 3 settings
Had a replacement hub connected now I can`t access my cctv on other devices. Cctv monitor is saying "gateway unreachable". The helpline has advised me to manually input into the cctv system the hub IP address and the hub gateway details. I`ve logged in to the hub`s menu and can`t see the info I need. Can anyone help please. Thanks1.5KViews0likes8CommentsRe: Phone icon flashing red on router
Just had a text from VM. The new cable pull is scheduled for 28th Nov. Current VM compensation figures stand at £9.33 per day which equates to £410.52. IF my issues are resolved on the 28th am I correct in assuming the full amount will be credited to my account?1.5KViews0likes5CommentsRe: Phone icon flashing red on router
Had Avonline out today. They were tasked with pulling a new cable from the main box in the street to my property. Unable to do it as they need a "digging team" for the pavement. I can`t really understand the cable replacement as I had a new cable pulled a couple of years ago. As previously stated, everything was working fine until I was switched over.1.5KViews0likes6CommentsRe: Phone icon flashing red on router
Had a visit from the engineer that you had scheduled. He said exactly the same thing as the previous engineer. The problem is at the "back end". When is this going to be sorted. I`ve now gone 23 days with a total loss of service. The compensation is racking up as VM pay £9.33 per day. Thought the so called "experts" would have this problem solved by now!!!!!!!!!1.9KViews0likes8CommentsRe: Phone icon flashing red on router
Update on my phone issues. Engineer called 30/10 said he`d never came across this problem before. Ran some tests then spoke with your dept. at Manchester. After a 10 minute wait they said it was a problem with account. Another text from engineer stating that the "back end team" have raised an IT ticket and can fix it remotely. Internet went down late Wednesday night for about 30 minutes and when it came back the red flashing phone icon had disappeared from the router but the phone is still not working. Just had a call on my mobile from VM (0345 454 1111) asking if the phone is now working. Answered "no". VM asked for one letter of my password,, I obliged then I was cut off. wth is going on, I`ve now had no telephony service since October 16th, it`s a joke!!!!!!!!!!!!!!!2KViews0likes10CommentsRe: Phone icon flashing red on router
Been checking my account and I can confirm that there is nowhere on any page that you can access appointment slots. The only "slot" that is available is your actual appointment. Click on the "reschedule or cancel" tab and all you get is troubleshooting info. If you need to reschedule you have to phone VM and go through all the options until after a long wait you finally get through to somebody (not in the UK). So the information relayed in your post is incorrect.1.7KViews0likes1Comment