jayhcee
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Re: intermittent internet connection on WIFI and ethernet connections
https://www.thinkbroadband.com/broadband/monitoring/quality/share/25af34bb2e63319410657fd96cbead785f0bfcbe-02-10-2024 Hi, Thank you for quick response. This link should work. graph still shows, just, period between 9-11 yesterday when the dropout occurred twice. I now have a months BQM graphs My issue is still as was, in that my mobile Nokia G11 suffers an intermittent internet outage despite showing good wifi connection. If I disconnect the wifi connection on the phone and immediately reconnect the internet is restored, in addition both a TV connected to TV360 and a standalone TV have suffered from outage and from buffering. Tv connected to 360 has been trouble free for a while however it is only used occasionally for short periods 30 mins or so at a time. The standalone will suffer from buffering/dropout frequently. I have removed the ethernet connections to the TV360 and the standalone TV ( both via powerline) and removed a wifi extender which was not connected to the standalone TV the only other connections to the hub is a Hive connected by ethernet and currently a maximum of 2 phones, a tablet , 2 laptops, 1 printer. Other family members have experienced similar issues with mobile and laptop when connected to the hub, and although they no longer reside here the issue continues. I also use VPN on phone and laptop, could this be an issue?385Views0likes0CommentsRe: intermittent internet connection on WIFI and ethernet connections
this time with upstream log 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 45 5120 KSym/sec QAM64 3 2 23600000 45 5120 KSym/sec QAM64 5 3 30100000 45 5120 KSym/sec QAM64 4 4 43100000 45.5 5120 KSym/sec QAM64 2 5 49600000 46 5120 KSym/sec QAM64 1 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 5 ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 6 10.0 48.7 2K QAM128 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 6 OFDMA 200 53.9 0 0445Views0likes1CommentRe: intermittent internet connection on WIFI and ethernet connections
[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/9da2ca8b24460e8e51221cbf3f91f4fa31d5b2b9-01-10-2024]My Broadband Ping[/url] BQM and downstream log 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 139000000 3.8 40.4 QAM256 1 2 147000000 2.8 40.9 QAM256 2 3 155000000 2.2 40.9 QAM256 3 4 163000000 2 40.4 QAM256 4 5 171000000 1.9 40.9 QAM256 5 8 195000000 1.6 40.9 QAM256 8 9 203000000 1.7 40.4 QAM256 9 12 227000000 1.5 38.6 QAM256 12 13 235000000 1.5 40.9 QAM256 13 15 251000000 1.2 40.4 QAM256 15 16 259000000 1.2 40.4 QAM256 16 17 267000000 1.2 40.4 QAM256 17 18 275000000 1.4 40.9 QAM256 18 19 283000000 0.9 40.4 QAM256 19 20 291000000 0.7 40.9 QAM256 20 21 299000000 1 40.4 QAM256 21 22 307000000 1.3 40.9 QAM256 22 23 315000000 1.5 40.9 QAM256 23 24 323000000 1.5 40.4 QAM256 24 25 331000000 1.2 40.4 QAM256 25 26 339000000 1.3 40.9 QAM256 26 27 347000000 1.5 40.4 QAM256 27 28 355000000 1 40.4 QAM256 28 29 363000000 0.9 40.4 QAM256 29 30 371000000 1.2 40.4 QAM256 30 31 379000000 1 40.9 QAM256 31 32 387000000 0.8 40.4 QAM256 32 33 395000000 0.6 40.4 QAM256 33 34 403000000 0.4 40.9 QAM256 34 36 419000000 0.4 40.9 QAM256 36 37 523000000 0.1 40.4 QAM256 37 38 531000000 0.2 40.9 QAM256 38455Views0likes0CommentsRe: intermittent internet connection on WIFI and ethernet connections
Hi Sephiroth, thanks for your insight. I have set up a BQM as suggested. I will update in a day or two. The TV connected to V360 has suffered when connected via powerline when accessing external apps, as use is not very frequent unable to comment on current situation. regards John582Views0likes0CommentsRe: intermittent internet connection on WIFI and ethernet connections
Hi .@Tom_W1, Thank you, I reset the hub using the online broadband trouble shooter , however within half an hour the TV (ETHERNET CONNECTED) froze and lost connection, it can take up to 15 mins to re connect. Maximum of 3 mobile phones connected at any given time, maximum 1 tablet and 3 laptop/chrome book connected at any time, but unusual for all to be connected at same time. There is a Hive connected by ethernet and 2 TV although only 1 at a time using internet, there is also a HP deskjet plus 4122 printer connected by WiFi. TV ethernet connection is through TP-Link powerline and I also have a TP-Link WiFi extender. I have tried to resolve several times by contact with virginmedia and an engineer even came out but was unable to find any fault as you also discovered, however it still continues to disrupt viewing and internet usage. regards John845Views0likes6CommentsRe: intermittent internet connection on WIFI and ethernet connections
Hi @Zach_R Thanks for reply, this has been an ongoing issue for over a year and happens daily. No real pattern exists. with regard my mobile it seems to happen after a period of idle, a quick trip to settings and disconnect from hub and immediately reconnect and I immediately have internet back . with both TV's whilst using external apps, iPlayer, ITVX etc, I rarely get through a 40min playback any time of day without the internet connection being lost. The picture freezes then the sound drops some seconds later, circle of doom starts and it can be 10 - 15 mins later before I can reconnect. This can be any time during the stream. I have tried switching to another player but nothing will load, so it would not appear to be the apps themselves which are not behaving. Regards John939Views0likes8Commentsintermittent internet connection on WIFI and ethernet connections
hi, I have a hub 4 M250 and tv360 which is connected via ethernet. I also have a stand alone smart tv which is also ethernet connected, The Internet connection via WIFI and ethernet intermittently stops working, I have a strong WiFi connection with the hub and it is the hub connection to the internet that is the problem, On WiFi I can go to settings on my phone, disconnect and connect the internet and immediately restore service. With the TV360 box and the stand alone TV the external apps will freeze randomly and it is not often we get to watch a whole movie without interruption. I have a Hive connected via ethernet and a tp-link power line for the TV's as well as WiFi extenders connected via WiFi, There are also 3 laptops/chrome books in the household, 3 mobiles, 2Tablets, Hp multifunction printer, Any insight as to what might be causing the issue and how to correct would be appreciated. regards johnSolved1.8KViews0likes19Comments