Katie_WT
Forum Team (Retired)
Joined 10 years ago
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Re: wifi connected, but no internet
Thanks Selina_B I have now booked you a technician for the first available slot on our systems - you can check the date and time of the visit via your online account. If you need to change it for any reason, you can also reschedule via your online account If you have any issues with that, please do let me know and of course keep us posted with how the visit goes. Cheers1.7KViews0likes0CommentsRe: wifi connected, but no internet
Thanks for popping back so quickly Selina_B I can see that has been done from this end - however, the disruption is still showing so we will need to get you a technician booked out. I'll need to confirm your home address of the account via Private Message first - please do look for the purple envelope and pop me a reply when you can. There is no "normal" amount - it all depends on your home set up and if you're having any issues or if you make any updates or changes. It could be different for different customers. We have simply just asked for a reboot on this occasion as per our diagnostic checks and to see if the disruption was cleared Cheers1.7KViews1like2CommentsRe: wifi connected, but no internet
Morning Selina_B Thanks so much for popping back over the weekend with your BQM - there are certainly no drop outs showing on there! I have managed to locate your account from here to go through some additional checks with you; I can see that you also called us last week and checks we're run with our Tech Support and we advised you about your connection. We can see that it's been around 3 days since you last rebooted. Your signal levels are within the parameters we would expect for your package and equipment. There are no errors showing and no known area issues at the time of checking. When checking the WiFi side of things, all is looking good from this end; we can see you have minimal devices connected currently and there is no congestion showing and all devices seem to be on the correct frequency. However, we can see that there has been some disruption within the last 48 hours - if a reboot does not resolve, we will need to book a technician out for you. Please can you reboot at your earliest convenience and let us know once you have done it; I can then run through the test again and see if we still need a visit. Hope to hear back from you soon Cheers1.7KViews0likes14CommentsRe: can't log in to virgin media account
Hi there N_Wu Welcome to our Community and thanks for your first post - sorry that you're having some issues with your online account currently. Is this for your mobile or media account? Are you able to log in using mobile data - is it just over WiFi/home broadband that you're having issues with? Cheers2.1KViews0likes0CommentsRe: can't log in to virgin media account
Hi there Pepestoo Welcome to our Community and thanks so much for your first post to our Forums. What is it you are needing assistance with - we have a variety of issues on this thread so we'd need some more information from you so as best to assist you. Cheers2.1KViews0likes1CommentRe: can't log in to virgin media account
HI there Neale62 Welcome to our Community - I am sorry but I've not been able to locate another post from you so thank you for your first post. What seems to be the issue with your online account? Have you ever registered for one? Can you advise what you are wanting to change? Not all changes can be done via your online account - upgrades are usually possible but you may not be able to select add ons or make larger bundle changes. If you want to make changes to your account, you can do this via calling on 150/03454541111 or popping us a text on 07533051809. If you are the account holder and not able to pass your memorable word, we can ask you security questions instead and the team will be happy to help you out. Cheers2.1KViews0likes0CommentsRe: can't log in to virgin media account
Afternoon jofranco I am sorry you're having issues accessing your online account. You cannot book your disconnection via your online account - You have 2 options to close an account. Call us on 150/03454541111 (option 4 and 4 again) Write to us at the address in our T&C If you still need assistance with your online account, we can help you out with that but we do not deal with disconnection requests from our Community forums; I am sorry. Changing prices is never an easy decision, which is why, unlike other providers, this is our first cable price change in 18 months. We know 2020 was a difficult year for many people and so we decided not to rise our cable prices last year. If you wish to chat with us about your package price you can either call on the number above or text us on 0753 305 1809 . Please be advised, a disconnection cannot be booked via text message. Pop back if you still need assistance with your online account Cheers2.1KViews0likes0CommentsRe: can't log in to virgin media account
Hi there cathie This looks to be an issue with the CAPTURE rather than your online account - this is just secondary secuirty to confirm you are not a bot or robot. Have you tried online on a PC or laptop on a different browser rather than on a mobile device? How have things been since your post? Cheers2.1KViews0likes2CommentsRe: Why can't I get virgin media both neighbours have it?
You're more than welcome khajoo I did check a few postcodes in the surrounding area and it is very hit and miss with the coverage - some streets have only a couple of cabled addresses, some have all of them cables and some are restricted. Whilst we can only make assumptions, it maybe down to the local authority or if your road is classes as a private development we may be restricted that way - I am sorry that I didn't have a more positive answer for you today. Have a good week - stay safe4.6KViews1like2Comments