jframpton
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Joined 10 years ago
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Re: The 'Forbidden' thing again, cannot access email account.
Can you help with my email issue please as already posted. I have had no email access for 8 days. It always says email or password incorrect. I did a webchat and was told it was locked due to suspicious activity but not what that activity was. I was told it was being passes to I.T to unlock but this hasnt been done. This happened a few years ago and took a month to resolve. Support ticket ref P01302159332Views0likes0CommentsRe: Email account locked and unable to log in.
Can you please help with my email issue I posted please. I have not had access to my email accounts for 8 days. I was told it was locked due to suspicious activity but was not told what that was. It was passed to I.T to unlock but has not been done. This happened a few years ago and took a month to resolve . I need access to mr emails asap. Ref no P01302159379Views0likes1CommentUnable to access emails
I have been unable to access my email addresses for 6 days. Every time I try to log in both addresses say email or password incorrect. I still have an active VM account. I did a web chat with an agent who said my account was locked due to suspicious activity but could not tell me what activity it was. I had been using my emails and saw nothing untoward. I was told it had been passed on to I.T to reactivate (ref P013021593) but I still cannot log in. This happened a few years ago and took a month to resolve, I hope it is not the same this time. I hope someone from Virgin can help sort this ASAPSolved86Views0likes2Comments