ContributionsMost RecentMost LikesSolutionsRe: No access to Hub 5x Could anyone from the VM team please advise on how to proceed? Is there any firmware update available to address this issue, or should I contact the client team to request a field engineer appointment? Re: No access to Hub 5x It’s not something I need to do every day, but occasionally I need to use the port forwarding option, and it’s very frustrating to have to reboot the router every time just to access the configuration. It doesn’t make any sense. Re: No access to Hub 5x Yes, same problem. Re: No access to Hub 5x Are there many people with this problem? Re: No access to Hub 5x Thank you for your reply. A full reset has already been performed three times in the past six months, so a reset cannot be considered a viable medium- to long-term solution. No access to Hub 5x Hi, I have a Hub 5x (VM Gig2 2000/2000) and I am experiencing issues accessing the configuration menu through a web browser. After rebooting the router, I can access it normally; however, after a couple of days it becomes impossible to access again. When this happens, the browser displays the screen shown below, and even after waiting 20 minutes there is no response. The only way to regain access is to reboot the router. Do you have any idea what could be done to resolve this issue? I believe the firmware is updated to the latest version: Re: Modem Mode not an Option Please could you let me know if for a UK client I can ask for changed to IPv4 only to get modem mode? I have a Hub 5x without modem mode. Re: Hub 5X Modem Mode Below the data of my Hub 5X, without Modem Mode: Hardware version 1.2.1 Software version 3.7.4-2306.5 Re: Hub 5x Modem Mode I don't understand what is happening with the Hub 5x, after a couple of hours, I accessed to the Hub to activate the Modem Mode and that option has disappeared from the options menu. Re: Hub 5x Modem Mode I have reboot to factory settings my Hub 5x and now I can see the Modem mode available in the menu of Hub 5x. I haven't tested yet.