Forum Discussion

lauragmail's avatar
lauragmail
On our wavelength
3 days ago

No access to Hub 5x

Hi,

I have a Hub 5x (VM Gig2 2000/2000) and I am experiencing issues accessing the configuration menu through a web browser. After rebooting the router, I can access it normally; however, after a couple of days it becomes impossible to access again. When this happens, the browser displays the screen shown below, and even after waiting 20 minutes there is no response. The only way to regain access is to reboot the router.

Do you have any idea what could be done to resolve this issue? I believe the firmware is updated to the latest version:

 

 

 

11 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 days ago

    So we are at that point with the hub 5x now and VM will think why you need to access the hub you can get to the web just fine well say good bye to doing port forwarding. If the hub 5x was just a modem there be no problem.

    but hey maybe do a reset

    • lauragmail's avatar
      lauragmail
      On our wavelength
      2 days ago

      Thank you for your reply. A full reset has already been performed three times in the past six months, so a reset cannot be considered a viable medium- to long-term solution.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 days ago

    Things are only going to get better when many people complain about the state of hub 5x not having modem mode to fix unless unstable router mode 

      • legacy1's avatar
        legacy1
        Alessandro Volta
        2 days ago

        sure they just believe in the rest of the hub to fix it which is funny if phones needed a rest boy would we all be mad!

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 days ago

    Have you tried a direct cabled connection to the Hub?

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 days ago

    This looks like a failing local management plane, nothing you can do to fix it although you can try another browser or a private window. But why are you repeatedly trying to log in?

    • lauragmail's avatar
      lauragmail
      On our wavelength
      1 day ago

      It’s not something I need to do every day, but occasionally I need to use the port forwarding option, and it’s very frustrating to have to reboot the router every time just to access the configuration. It doesn’t make any sense.

  • lauragmail's avatar
    lauragmail
    On our wavelength
    1 day ago

    Could anyone from the VM team please advise on how to proceed? Is there any firmware update available to address this issue, or should I contact the client team to request a field engineer appointment?

    • Client62's avatar
      Client62
      Alessandro Volta
      1 day ago

      Hub faults should be logged via : 0345 454 1111 VM Customer Services.