Damien_1960_15
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Re: TV 360 faults including Prime TV
Apologies but despite me setting that I wanted to made aware of replies that didn't happen. Anyway in answer to both your questions yes every other app I tried (about 6 others) all worked but Prime still gives an error of CS2400. Besides the other issue of the logos disappearing I have several more errors now. When we hit the Home button sometimes we get the menu optiosn but before we can scroll along they disappear briefly and the lower right hand corner mini TV picture appears for a few seconds and then we get an all languages "Please Wait" screen for about 30 seconds. It then returns to the normal TV. Also we had problems watching recorded programs from the multiroom box we have but could watch things recorded locally on the 360 box. However we are now struggling to even watch some recorded programs that we recorded on the 360 box as they give a CS2200 error. I think the 360 box is faulty so I need someone off here who works for VM to organise a replacement.2Views0likes0CommentsTV 360 faults including Prime TV
Just over a week ago on my Humax TV 360 box I noticed that all the channel logos in the guide had disappeared and it was just text now. I have a secondary box (old Arris DCX960 running TV 360 s/w) and that is fine. Just in case it was something to with the broadband or internal house network connection I switched the boxes over but the Humax still was the same. The other night I wanted to watch something on Prime on the Humax box and both on channel 205 and the app on the box it fails but not with any specific error. I know its not my network or Prime account as the TV that the Humax connects to can watch Prime through its built in app, the Arris DCX960 can watch Prime on both the channel and the app and all mobile devices can watch Prime too. It looks to me like my Humax TV 360 box has gone faulty as all kinds of power resets or differing network connections (the Ethernet in my house has never worked on the Humax box properly as it is always cutting out which doesn't happen on the Arris DCX960) has not changed the faults. Has anyone else experienced this issue?48Views0likes3CommentsRe: Ethernet on Tivo box
Hi Roy That's not really a viable change as there would be so much to do network wise if the Hub3 became a router yet again. As I worked at a very high technical level for over 40 years I'm used to being able to narrow down problems to where they could have occurred and as the physical infrastructure of my home network hasn't changed in many years and the Wired (Ethernet) connections were all fine as well including any associated with both my TIVO boxes it seems the only possible culprit here is the new TV360 software and the way it seems to handle its own diagnostics on the Ethernet connection. A 1Gbps connection as verfied by another network device in its software cannot possibly be classed as slow which the TV360 box is clearly stating.951Views0likes1CommentEthernet on Tivo box
Before I was offered a recent upgrade to TV360 my TIVO V6 box was connected via a switch and a powerline adapter to my own router in the house (the VM hub is in Modem mode as I wanted a better router). This worked perfectly for years until the TV360 software upgrade but now it finds the Ethernet connection but the diagnostics states it is too Slow a connection so things like recordings or box sets etc don't show up. If I disconnected the Ethernet and placed it on WiFi it always says the link connection is High, To prove a point I replaced the switch with a better spec managed switch so I could see what the ports were running at. The Ethernet cable plugged into the now TV360 box is connecting at 1Gbps so I know it is running at the highest possible speed for my home network. Yet the TV360 box is constantly bringing up this slow connection error. I have many devices running on my Wifi as my house is fairly well automated but I would prefer (as would Virgin Media according to install guides for TV360) it to run off the Ethernet. There is obviously an issue with this new software as is evident from other people saying they have had issues with original TV360 boxes. Does anyone know if this bug is known to VM and whether they have plans to fix it?1.1KViews0likes3Comments