cath8888
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Re: Loss of Email - F010762348
Just in case anyone else is in the same boat - my primary ntlworld.com email is ok and was fixed shortly after the problems of 19/20th June. The problem I had was loss of my secondary ntlworld email and historic emails on that account. To access my secondary email I simply log into my primary email and the secondary one is listed lower down the same page. However, the secondary email has been showing an exclamation mark in a black triangle, which when clicked on states 'The entered credential or authentication information does not work or are no longer accepted by provider. Please change them'. It still shows this for my secondary email if I log into my primary email account so this evening I opened an 'incognito' window and tried to access my secondary email that way. It opened straight away, I could access it all and all my historic have been restored. I don't understand why the secondary email is now locked on my primary email but at least I can now access it directly through either an incognito window or a different browser. Maybe this will help someone in a similar position.1.2KViews0likes1CommentRe: Loss of Email - F010762348
Hi, I lost access to my ntlworld emails on the 19th/20th June. When it eventually started working again, I was missing all my historic emails (everything before 19th June) but at least I could receive new emails. I've been waiting for the historic emails to be restored, but today I can't even access my emails at all. When I log into my primary email, my secondary email shows an exclamation mark in a black triangle, which when clicked on states 'The entered credential or authentication information does not work or are no longer accepted by provider. Please change them' I'm not going to change them because I know there's nothing wrong with them. It would be nice if Virgin contacted their customers to explain what's going on and when its all going to be fixed because at the moment, it seems to be going backwards and I've received no communication.1.2KViews1like1CommentRe: Hub 5 and TP Link Deco Setup
Thanks for your reply. I felt I was being fobbed off when they told me it was network congestion because that didn't seem to make sense but I don't know enough to say otherwise - at one point yesterday although we could connect to the Hub, none of us could get internet except my son who's internet connection was fine and was happily watching YouTube. Surely if it was congestion on the network, we'd either all have no internet connection or we all would but it would be slow. This is more like the Hub decides to only let certain devices connect when it feels like it. Anyway. the Deco not arriving until tonight so there no chance of me setting it up today. I've followed your advice and hopefully this is the link to the Broadband Quality Monitor https://www.thinkbroadband.com/broadband/monitoring/quality/share/fdb5bd1f0eede322d5d32b765e3416be8eb26ff314KViews0likes3CommentsRe: Hub 5 and TP Link Deco Setup
Thank you, hopefully I will be able to install the Deco following the instructions you posted and get it all set up. The engineer came today, changed a lot of bits on my cables and an old virgin splitter, said my signal was too high so lowered it and adding some kind of connectors to the cable. He then experienced the same problems as we have been having i.e "connected no internet", so he replaced the week old Hub 5 with a new Hub 5. When he left it was working ok but half an hour later, the same issue occurred again. I've managed to get most things connected but a little while ago I took my laptop upstairs to show something to my son, lost wifi and couldn't reconnect to the the hub until we rebooted it twice. Also running a speed test kicks us all off 😂. I am so fed up of trying to fix something when I have no idea what I am doing but hope that by putting the hub into modem mode and using the Deco will fix/stabilise the issues.14KViews0likes1CommentHub 5 and TP Link Deco Setup
Hi I was advised on here last week to invest in a mesh system and put my Hub 5 in Modem mode. I have purchased the TP-Link Deco AX3000 and a 8 port Gigabit switch, which is being delivered tomorrow. A video I watched on YouTube had the Hub 5 linked to the first Deco which was then connected to the switch with the other 2 Deco units connect via ethernet cable from the switch. This is the set up I would like as we have a 3 story house with brick walls. Although the video showed how it all "fitted together" it didn't explain how to set up the Deco units. I know there is a link on here explaining how to put the Hub 5 in Modem mode but can anyone offer any advice on how to link them to the Hub 5 or how to set up the Deco units in the formation listed above? I'm not at all sure what I am doing so any advice would be very welcome. ThanksSolved17KViews0likes12Comments