redhat1991
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Accepting New Contract
Hello, My contract is due for renewal in July so I decided to pursue my options. I was able to speak to someone on the phone and subsequently received pre contact docs but there seems to be no option for me to confirm my acceptance. So what should I do now. RegardsSolved37Views0likes1CommentRe: Contract Renewal Frustrations
Hi I now have a contract summary sheet (Sheet No 100322299288) and a contract information sheet (Sheet No: 100322299296) for an acceptable contract, but I just checked on the app and what is quoted there as my current package does not reflect the docs. So I think I need to do something to get this new contact implemented. Regards48Views0likes0CommentsContract Renewal Frustrations
Hello, My contract is due for renewal in July so I decided to pursue my options. After many attempts I was able to talk to someone at Virgin Media. After a protracted conversation I settled for a reduced service at a similar rate to what I currently pay. This meant my broadband was reduced to Volt M250 & my TV to the Mixit package. I subsequently discovered this arrangement was implemented immediately, effectively a 3 months reduction of services, no change in costs. So on Friday I decided to embark on another "contact virgin torture" I explained the situation unfortunately the service agent said she could not reinstate my original contract, but she could offer me a new contact with 1G broadband at £77pm for 18 months. For some reason she was unable to email my pre contract docs & said she would have to phone me today (Monday) at 9AM. Sadly she did not contact me and I've not received any emails regarding this proposed new contract. I checked this morning and my current contract is still the reduced VoltM250 & Mixit TV contract started last week. If any one from Virgin reads this can they help please? Regards78Views0likes2CommentsRe: Contract Problems
Hello, Thank you for your reply. You wrote "After these are sent, you're asked if you wish to proceed and accept the terms. After receiving the pre-contract documents, did you then get an order confirmation?" So far I have only received pre contract documents, there is no option to accept or decline and I've not had any further email. From what you wrote I assume this might just die of its own accord, if I do nothing further. Regards42Views0likes2CommentsContract Problems
Hello, My contract is due for renewal so I started exploring my options. Unfortunately I have inadvertently 'accepted' a contract offer, by clicking the wrong button, and have now received contract documents. I do not want this contact & I do not want to rely on in not being implemented because I have not sent a signed acceptance. Ideally I would like Virgin to email me confirmation that this new contact will not be implemented when the old one expires. Can anyone help? Thanks Redhat1991Solved142Views0likes8CommentsRe: Thunderbird client configuration
Thank you for the reply. I have accessed Thunderbird for the first time since posting my question. The error message is no longer displayed when I tried retrieving messages I was asked to provide my password. Inputting the password that was valid prior to these problems was rejected. I followed the advice you gave and created a new app password and was then able to retrieve incoming emails. The IMPORTANT message for anyone reading this is that a desktop client Thunderbird / Outlook etc requires an app password, 'app' in this instance does NOT just apply to mobile phones. Although you can create this 'app password' using the My Virgin App, on your mobile, you can also do it via this link which is what I used. https://www.virginmedia.com/identity/forgotten-details/password Why these problems occurred I do not know. What I am sure of is that failure was not because I attempted to or requested a change to that password. Regards Red8Views1like2Comments