davieK
Tuning in
Joined 11 years ago
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Unknown Devices
Why does my Connect app say I have 5 Set Top Boxes connected when I only have 2? Well after a bit of investigation I found this is due to The Hub5 having 3 devices named "unknown", the connected app does not list these under MyDevices and just default to calling them STBs. Hub 5 software has removed the functionality to rename devices but obviously must have been a mistake as the info button still has the instructions. As they are STBs I cannot pause, rename, set a profile or set device type. All the functionality of the app has been disabled for these devices. Any idea how to fix this or do I just need to hope that Virgin finds time to fix the software? Already rebooted the hub, cleared the app data and reinstalled the app.
