ContributionsMost RecentMost LikesSolutionsBox Upgrade Text Hi. Can I jump on here. My elderly mum just got the same text about upgrading box for free. She watches Netflix through her current box. She has no internet but is there a way of instigating this without telephoning as she’s had previous communication problems with the team. She hasn’t got a smart phone either, so no WhatsApp chats etc. SolvedRe: Box Upgrade Text Wonder why she received the text then because surely they know she has no broadband? Would anyone who works for Virgin be able to help on here? But thank you so much for your replies. Very helpful. Re: Box Upgrade Text Thank you. So basically she will lose Netflix if she upgrades because she has no broadband? Do you know if iPlayer will be affected? Re: Unable to access emails on Imac Clearing the history works but I have to do this constantly which is a pain. Any other ideas? Re: Unable to access emails on Imac Thank you. I will try that. Re: Unable to access emails on Imac Sorry I’m not quite sure what that means. They are both safari. What kind of differences am I looking for? Re: Unable to access emails on Imac Hi. We have never changed the settings on the browsers and everything was working fine until a few months ago. All the other services work. It’s only the email as described previously. Re: Unable to access emails on Imac Hi, Thank you, we have used this link which worked for about 5 sign-ons then stopped working. We also right-clicked on the Quick link icon and unsuccessfully used the options such as opening the link in another tab and in a new window. Any more help to resolve is appreciated Unable to access emails on Imac Using my Apple iMac pc I can log into my Virgin media account but when I click on the Quick link (virgin media mail) to access my emails, nothing happens but an empty file (called Unknown) is sent to my download folder. It does not take me to my email folder. However, I have no problems accessing my emails when I use my Apple iPad. Any ideas what’s happening as this has been happening for about 2 months? Re: Out of contract price negotiations Hi. I just thought we would automatically be “upgraded” to the TV360 as that is what the new deal included. Japitts we are ok with the TiVo box we have at the moment. Is it worth getting the new one? I’m a bit clueless when it comes to tech stuff.