tafrock
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Re: Don't wait to get your best renewal price email received
Despite all the cynicism from other correspondents on this thread I cannot emphasise how impressed I am with Molly_T and her prompt handling of the issues I have been facing It appears the increased cost has been caused by my netflix remaining as netflix standard and only netflix with ads is now included in Virgin packages . Molly arranged for a credit to be added to my bill to cover the erroneous increased charges. I await my revised bill to see if all is once again correct.19Views0likes1CommentRe: Don't wait to get your best renewal price email received
Unfortunately today I received my first regular bill since this issue was seemingly sorted to my satisfaction. I am disappointed to report my bill was £11 more than I anticipated despite Molly_T going to great lengths to arrange my contract renewal at the promised price of £81.10 I have sent @ Molly_T a pm in an effort to get my contract corrected to the agreed amount54Views0likes0CommentsRe: Don't wait to get your best renewal price email received
Thank you Molly_T for your first class assistance with this issue. I can confirm these emails aren't scams. Molly pmd me and checked everything out with my contract renewal request and sorted it all out for me. Awaiting the contract's arrival on my account page in n the coming days but I am confident all is resolved to my satisfaction. Thank you once again Molly_T106Views1like3CommentsDon't wait to get your best renewal price email received
Are these emails genuine or a scam. I received two both from email em virgin media co uk I replied and took up my offer from the first one. Quite happy with the price offered. It's now been 14 days and I've heard nothing despite the contract information sheet and contract summary sheet both being emailed immediately to me. No sign of this new contract in my account. No one to ask about it . Please help168Views0likes9CommentsRe: Newly agreed contract price not applied
I have the exact same problem. Thought opting for renewal via an email SENT to me would make renewal a breeze. No such luck. I've since had another email offering me same renewal process. I click on that it says order still in progress. How do we get to actually contact this back office team (surely there's a way) . I'm happy with the price but want it renewed32Views0likes0CommentsRe: Audio Sync problem with new 360 box
I suppose there's always the option of getting a two (or more) in one out optical splitter if I ever need to have permanent connection from tv to amp. My bedroom TV has blueray and smart apps (more than my main screen as main screen is a pre android Sony and Sony don't support upgrades to pre android apps so few apps remain) so the optical direct to amp isn't an issue for me. However turning off my dolby which is why I bought a soundbar in the beginning is most definately a no go for me3.4KViews1like0CommentsRe: Audio Sync problem with new 360 box
Must admit I too have no sync issues with any other equipment I own via arc but the Internet is full of people that do have non virgin equipment suffering the same problem. The 360 software must have introduced something that causes this problem. However optical direct to soundbar definately solves the problem of you want to fix it. This is also the recommended fix on the Internet for non virgin audio sync issues5.4KViews1like1CommentRe: Audio Sync problem with new 360 box
Distorted audio on your soundbar using digital optical has got to be a settings issue on your soundbar surely. Sometimes you have to tell the soundbar you are using optical in settings. Was the optical lead taken direct from virgin to soundbar (ideal solution) or did you use optical from tv to soundbar TV to soundbar would introduce all sort of settings issues dependent on tv model. I wouldn't recommend that My sound is perfect using optical. Unsure why someone has lag issues without a soundbar. That's weird though if I didn't have a soundbar I would definately turn dolby off as its not necessary with TV sound5.4KViews0likes6Comments