ABrowne
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Re: Wrong Time on Handset since moving to Digital Voice
Hi Matthew_ML, People have been reporting the problem here for two years, and it clearly isn't a handset problem. The issue, as people have been saying here, is that the Virgin Media phone service over the fibre network is switching to and from daylight saving when the US switches to and from daylight saving rather than when the UK does. Obviously this is a relatively minor problem (at least for me) and won't be affecting all that many people, but it would be good if a technician could be asked to look into it and see whether it's easily fixable or not, and let us know. Thanks.24Views0likes1CommentRe: Wrong Time on Handset since moving to Digital Voice
The UK time change isn't until March 30th. So handsets will be showing the wrong time for two weeks. I have no idea if this is a problem that Virgin could fix easily or not, but it would be good if they fixed it if it is. If this isn't something Virgin could fix easily it would be good to at least have confirmation of that, given that this has been going on for over two years now. Thanks.43Views0likes12CommentsRe: Wrong Time on Handset since moving to Digital Voice
Clocks changed in the USA yesterday (9th March.) Sure enough, after calling my landline to get the time update from Caller ID, my handset is now showing the time incorrectly as one hour ahead (i.e. GMT + 1.) So the problem remains unfixed. Virgin UK are still using USA time.92Views0likes17CommentsRe: Wrong Time on Handset since moving to Digital Voice
My landline phone was also incorrectly still getting GMT+1 after the clocks changed on October 27th. It is now getting the correct time, although I don't know whether this has only been the case since the US time change yesterday or whether it happened some time in the last few days.143Views0likes0CommentsRe: Concern about sales calls today
Thanks for the reply Akua_A. Briefly, in the first call I was made an offer of an 18 month contract, which the salesperson, as I understood it, described to me as a "fixed price" contract - i.e. no price rises during the 18 month term. I was wary of this claim, and I did query it, and I said that I wouldn't agree to such a contract unless I could see the documents first and satisfy myself that it really was a fixed price contract as he seemed to be describing it. The salesperson emailed me the documents and said he would call back later after I'd had a chance to look at them. I did look at them and they contained the usual wording about price rises each April of RPI plus 3.9%. So they weren't for a fixed price contract. When the salesperson called back I said that I wouldn't accept the offer because it wasn't a fixed price contract. He then started describing it as a "fixed discount" contract instead. My concern is that this felt very much like an attempt at misselling, and that a customer who wasn't as wary as I was might get taken in by it. So I would like Virgin Media to review the calls to ascertain whether my understanding of what was going on was correct, as I assume if it was they would want to put a stop to it. Thanks.1KViews0likes1CommentConcern about sales calls today
I don't know whether the forum team would be able to do anything about this request, but if Virgin Media have recordings of two calls that were made to my mobile today from 0800 052 9406, please could they review them? The calls were made at 12:02pm and 16:14pm. I did not take the offer that was made in these calls, so I am not materially affected, but I am concerned about them. The reason for my concern and why I did not take the offer should be apparent from the calls, but I can clarify if needed. Thanks.1.1KViews0likes4CommentsRe: Polite plea to the Forum Team
Thank you for the reply, Ilyas. As I only get the error message when I click on the links to renewal offers in the emails, I haven't been able to look at any offers, but, as I said, I am not looking to change or renew my package at the moment. You very kindly helped me with my package through this forum a few months ago, and I suspect that one possible reason for people like myself seeing error messages rather than offers is that they already have a discount with their package. Obviously I would be happy to get email offers and consider them if/when this problem is fixed, and if they are better than my existing package, but my main aim with my post was to appeal to Virgin Media to try to get the problem fixed.429Views0likes1CommentRe: Polite plea to the Forum Team
Thank you for the reply, David_Bn. I am not trying to change or renew my package at the moment. If the issue with the email renewal offers is fixed and I get emails with offer(s) I like, rather than emails that lead to error messages, then I will consider those offers. What I was trying to do with my post was to make sure that Virgin Media are aware that this is an issue which is affecting many people, and which has been going on quite a long time. It is, at best, a little irritating to get emails with links to offers that just lead to error messages, and I do hope that Virgin Media will prioritise getting this fixed, for good customer relations if nothing else. As I said, if at all possible, it would be great to get updated by the Forum Team on progress with fixing this. Thanks very much.479Views0likes3CommentsPolite plea to the Forum Team
Like many who have posted on here, and presumably many more Virgin Media customers who haven't, I have been receiving emails over the last few months from Virgin Media with links to "renewal offers" which just lead to the "Oops, Something Went Wrong" error page. This is a long-standing problem. I and many others also got similar emails last year that led to the same error page. While I am sure the Forum Team are doing a commendable job in assisting individual customers who raise this on here, could I politely ask them to escalate this issue so that someone fixes the underlying problem and we either get emails that link to actual offers rather than the error page, or, where there are no actual offers, we don't get emails claiming there are. If the Forum Team are also able to keep us updated on here with progress in fixing this issue, that would be very much appreciated. Thank you.536Views1like6Comments