Pidgeos
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Re: New address not on database so unable to stay with Virgin Media
Nope, none of these apply. There are 5 new houses and 2 of them have virgin connections already but for some reason my property which is next door isn’t on the database and I’ve been told that I can’t connect which makes no sense to me. they’ve all been built with the same infrastructure and connection facilities. Jo68Views0likes0CommentsRe: New address not on database so unable to stay with Virgin Media
Hey - I tried that in the summer when I moved but kept getting passes from person to person with no joy. I thought the transfer to new house was being sorted and then the next person I would speak to would say that I was unable to have the service. This went on for a while and as I work from home I had to just give up in the end and move to sky. most frustrating! Thanks Jo109Views0likes4CommentsNew address not on database so unable to stay with Virgin Media
I moved house in July 2024 to a small development of 5 new build houses. I was a Virgin Media customer at my old address but I was unable to stay as I was told there wasn’t a fibre connection at my new house. However two of my neighbours have managed to sign up and their addresses appear on the “check availability’ search. I’ve tried multiple times to request that my address is added too but I’ve never received a response. Initially when trying to take my services to my new house I received conflicting information on the availability of a Virgin fibre connection. In the end this became so frustrating I lapsed my contract after many years and switched to Sky. However I would like to switch back to Virgin when my sky contact expires and as two neighbours in the same new build development have been able to obtain the services I’m really keen for some further assistance with this. Thanks JoSolved249Views0likes8Comments