ryansm
On our wavelength
Joined 11 years ago
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I had to submit a complaint last week. Basically, whilst installing a neighbour’s services somebody sliced my cable apart. I was left without services for two days and when they eventually came to fix it they lifted garden flags - but didn’t put them back properly. The person I eventually spoke to on the phone said he would submit the complaint for me but I followed it up in writing. I’ve had nothing back from the original complaint that the person said he was submitting (surprisingly!) but have had something back from the one I put in writing. That response said to restart my hub, like I wouldn’t have thought of that - and my service is working again!! Nothing about the damage they caused, nothing about the loss of service, nothing about the inconvenience. They trusted that I would be satisfied! When I ring up the number they give me, I get through to the standard call centre. How do I speak to the mythical complaints resolution people?62Views0likes3CommentsSky sports+ on v6
I might be jumping the gun a bit on this but I’ve just checked the red button on channel 503 and it’s showing every game being available tonight - and the design of the list is very much like what I’ve seen advertised for 360. Maybe the update has happened? Unfortunately, that means I feel obliged to be ‘entertained’ by Preston North End tonight!1.6KViews0likes5CommentsRe: V6 Boxes and Sky Sports+ Frustrations
I was at a game last night so couldn’t test the functionality on my V6 but if you press the red button on 508 and then info, you get the choice of games like last season. Not as nice looking as the new functionality but I’m sticking with it because I don’t want 360.2.3KViews1like0CommentsRe: Upgrade to TV360 to get Sky Sports+ at no extra cost
As an aside, I have two V6 boxes and presumably if I was to upgrade I’d have to upgrade them both. Assuming that’s right, will both boxes still be able to record s they do currently? I have to admit, I’m struggling to understand the benefits of upgrading!3.4KViews0likes7CommentsRe: Upgrade to TV360 to get Sky Sports+ at no extra cost
I’ve been told on here and by Virgin Media direct that I’ll be able to access the additional games using the old functionality ie the info button when there are ‘red button’ games. I’m still not totally convinced that is correct information, I imagine I’ll find out next weekend. A lot of what I read about 360 makes me not want to upgrade.3.4KViews0likes0Comments