Aedrothica
On our wavelength
Joined 11 years ago
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Re: Network issues after engineer visit
I have switched it off, unplugged it and waited like you suggested. I've checked all ethernet cables, from the outside they do not seem damaged. Made sure they are in in properly, including the power lead to the hub. Just to note I do not run modem mode, I do not have a third party router. I have PS5, PC and TV connected via ethernet. All PostRS back to 0 I will keep an eye on them all, I shall post new BQM once it's been 24 or more hours. Just as an example of what this is like whilst gaming.... this seems to happen literally every few minutes and it is constant, So I am positive that the BQM will come back with issues. As to the cause, given an engineer visit and him checking all cables to the house and changing where needed and new connectors. I am baffled as to what is going on.Re: Network issues after engineer visit
I used an old BQM I just realise. My mistake, that being said no Docsis internet won't always be perfect but since having everything tested and cables changed, why am I still experiencing the same issues I had before the engineer visit today? This should not be happing on a daily basis ALL day every few minutes... I'm not kidding, gaming for 12+ hours the past 2 days and I have issues EVERY couple minutes this is not normal and should not be happening, and did not happen previously. Nope, no homeplug, I am using ethernet directly into the hub. I have set up a new BQM so I shall post results tomorrow once it has updated, I'm certain it'll be all over the place. So any response from VM once that is done would be much appreciated, because I am honestly sick of it, there has to be a reason for these issues to still be happening.Network issues after engineer visit
I had an engineer come out today. He changed all of my cables and connectors, as I did had some really bad readings. He fixed those and put an attenuator on the box at the front of my house as he said I was having too high of a signal coming through. He left about 15:40ish I was told my downstream should read about 7's where before it was on 11/12's. It was okay for about 30-40 mins and now it seems even worse than before. I am a gamer, I am unable to enjoy anything atm, I pay for a good connection and speed. This is honestly the worst service I have ever had. If everything is okay at my property what the hell is the cause of this? Can I get some help? https://www.thinkbroadband.com/broadband/monitoring/quality/share/e18e4e2305216a9f9889895ab93d8ffb57a01144-24-11-2023 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 378000000 6.2 42 QAM 256 31 2 138000000 8.3 41 QAM 256 1 3 146000000 7.9 41 QAM 256 2 4 154000000 7.9 41 QAM 256 3 5 162000000 7.9 41 QAM 256 4 6 170000000 7.7 41 QAM 256 5 7 178000000 7.7 41 QAM 256 6 8 186000000 7.7 41 QAM 256 7 9 194000000 7.9 41 QAM 256 8 10 202000000 8 42 QAM 256 9 11 210000000 8 42 QAM 256 10 12 218000000 7.9 42 QAM 256 11 13 226000000 7.7 42 QAM 256 12 14 234000000 7.6 42 QAM 256 13 15 242000000 7.3 42 QAM 256 14 16 250000000 7.1 42 QAM 256 15 17 258000000 7.1 42 QAM 256 16 18 266000000 7 42 QAM 256 17 19 274000000 7.1 42 QAM 256 18 20 282000000 7.1 42 QAM 256 19 21 290000000 7 42 QAM 256 20 22 298000000 7.1 42 QAM 256 21 23 306000000 7.2 42 QAM 256 22 24 314000000 7.2 42 QAM 256 23 25 322000000 7.3 42 QAM 256 24 26 330000000 7 42 QAM 256 25 27 338000000 6.7 42 QAM 256 26 28 346000000 6.5 42 QAM 256 27 29 354000000 6.4 42 QAM 256 28 30 362000000 6.2 42 QAM 256 29 31 370000000 6.3 42 QAM 256 30 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 42 214683 139302 2 Locked 41 584284 827097 3 Locked 41 375221 724393 4 Locked 41 93299 128058 5 Locked 41 307230 353438 6 Locked 41 251180 319782 7 Locked 41 363116 311632 8 Locked 41 71686 101414 9 Locked 41 103041 133091 10 Locked 42 511979 389777 11 Locked 42 251927 227019 12 Locked 42 527229 351123 13 Locked 42 217864 180392 14 Locked 42 536701 323246 15 Locked 42 558696 325388 16 Locked 42 213293 191308 17 Locked 42 233514 232210 18 Locked 42 173109 235218 19 Locked 42 231068 180601 20 Locked 42 521276 309526 21 Locked 42 457077 246018 22 Locked 42 527395 248935 23 Locked 42 524425 247218 24 Locked 42 491095 261276 25 Locked 42 265138 213687 26 Locked 42 242973 233941 27 Locked 42 274830 222541 28 Locked 42 465772 280701 29 Locked 42 241364 236714 30 Locked 42 240414 222987 31 Locked 42 187887 175303 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 159 92 4K 1800 QAM 4096 1128 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 159 Locked 43 6.2 554959 86937 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 46200000 41 5120 QAM 64 1 1 39400000 40.5 5120 QAM 64 2 2 32600000 40 5120 QAM 64 3 3 53700000 41 5120 QAM 64 4 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 Network Log Time Priority Description 24-11-2023 16:00:14 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 16:00:13 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:49:11 notice REGISTRATION COMPLETE - Waiting for Operational status 24-11-2023 15:49:05 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:48:52 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:48:50 notice Honoring MDD; IP provisioning mode = IPv4 24-11-2023 15:43:57 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:43:53 warning ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:43:53 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:43:33 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:43:33 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:43:13 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:43:13 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:42:54 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:42:53 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:42:15 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:42:15 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:42:12 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:40:34 notice REGISTRATION COMPLETE - Waiting for Operational status 24-11-2023 15:40:28 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:40:15 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:40:13 notice Honoring MDD; IP provisioning mode = IPv4 24-11-2023 15:40:01 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:40:00 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:39:27 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:39:24 warning ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:38:33 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:38:27 warning RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:38:27 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:38:22 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:38:21 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-11-2023 15:38:18 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
