notdodgy
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Re: Cancelling the O2 part of Volt
Thanks for replying. I have managed to arrange to end my Virgin Service and have also moved away from O2. Virgin form a technical / engineering point of view have been great. The sales/renewal process, the challenges in getting through to customer service and the recent change to RPI+3.9% increases are not great. If you can get through to a person it's great. I already had a second SIM installed with SMARTY - the O2 service is so poor, even in good coverage areas, that a second SIM was essential. In the past I signed up to service alerts and one local mast went faulty every week, 4 days later it would be fixed to go down again 2 days later. My O2 number was ported within 24 hours to my Smarty SIM and it just works.1.3KViews1like0CommentsRe: Cancelling Contract - assistance needed
The agent could not help. On the second of February, I contacted VM to extend the discount that was running out. The final agreed document includes this statement. "Remaining minimum period: 1 Month". I contacted VM today to be told there were Early Termination Charges of over £1000. That does not agree with the contract summary I was sent and is visible in My Account. The correspondence said there was no change to my package, the new discount appears in my latest bill. I would like the remaining period in my contract to be honoured.542Views0likes1CommentCancelling the O2 part of Volt
My O2 account shows as end of contract. What happens to my Virgin services if I cancel the O2 sim / account? Apparently I am one of the lucky few who has the wifi pods. I assume these would be returned. The bill just refers to Mega Volt Bundle and Volt Gig1 broadband. (In the past it showed 500M doubled). Any one done this or can advise? The O2 service isn't very good in my area and I have to use a second sim. The O2 number often shows as using back up calling, in what they say is a good coverage area. It may be good coverage but there is very poor network capacity. You can see the masts yet get speeds measured in kbits/s or timed out.1.6KViews1like2CommentsCancelling Contract - assistance needed
My contract clearly says "Remaining minimum period: 1 Month". (copied and pasted that). I have discounts applied, which have 15 months to run. In a chat about cancelling, the agent says it will cost me over £1000 - 15 months early termination fees, not the 1 month shown as remaining on my contract. Can VM representative contact me please.Solved617Views0likes4CommentsRe: When does the new contract display online?
I had a similar question and was told the discounts will show on my next bill. The contract online shows some random price they would like to charge, possibly a historical figure. The contract summary showed the discount price and that applied after the discount ends. However the bill now show the full price and the discounts applied, which results in a bottom line of the agreed amount, or it was until they hit me with the annual price rise of RPI+3.9%. If only my pension income went up by that amount!!1.5KViews0likes0CommentsRe: [SOS] [Please Help] Virgin mix up Notice of leaving and 30-day early termination, and keep charging me
This discussion has me slightly concerned. I spent over 3 hours in a chat to arrange continuation of service with a discount, it was agreed and I am receiving almost the same package for just £6 more which given inflation, I thought this was reasonable. A few weeks later the cost goes up by £7 and I find they now have an inflation+ clause in the contract and T&Cs. No mention of this detail in the chat, and their T&Cs says it applies even if they do not tell you about it. Another provider is now building FTTP in my area and I am considering them to save money. My contract updated at the start of February, clearly states "Remaining minimum period: 1 Month". It does not show the correct amount I am paying, but the bills are correct and show the full price and a discount applied, which will end next year. Based on the contract it appears I can leave without penalty. My concern is that they will treat the remaining length of the discount period as the contract period. Can anyone from the VM team advise on this? I may not leave, but I want to know my options.903Views1like1Comment30 days notice?
When I look at my contract as downloaded from view my bill, it show I can give 30 days notice. It shows a contract start date of over 18 months ago, and says it was updated in February. The most recent contract summary also dated February just refers to an 18 month term. Is there any way to confirm this before I place an order with another provider? The service works fine, I have had enough of the new compulsory mid contract rises they failed to tell me about and the 3 hours spent every time trying to get a reasonable renewal deal. A new provider is building FTTP, so at last I get a choice of provider.391Views0likes2CommentsContract displayed is different to what was agreed pre contract
After spending nearly 3 hours on chat I agreed a continuation of my contract at a slightly increased rate from the previous contract - a discount had been applied in both cases. When I view the new contract this does not include the agreed discount and shows the full amount? (Previously contract did shown the amount with the discount). How can I get this checked / corrected without spending hours in the chat system? If the discount is not applied then I will cancel the contract.Solved600Views0likes2Comments