Timbradley21
On our wavelength
Joined 11 years ago
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Recently Returned Customer, cant create new online account
Hi Ive recently returned back to Virgin media, when i ordered, i did it through the telephone and they used my old account details to do the order. I have been sent new account details (number), and have been told i need to use a new email to register this new account (when i log into my old account, its the old number and no services). When i go to register my new account number and new email, the webpage keeps telling me We've found you! Account already set up Looks like there's already an account set up with the email address below. XXXXXXXXX•@X•X•X.XX.XX Sign in Reset your password Trying to register for a different account? You’ll need to give us a few more details to help us find it. I click the 'Trying to register for a different account' and it puts me in a loop and repeats the above message. Can anyone help? Thanks447Views0likes5CommentsCan’t order 1gig broadband
Was previously a customer of virgin media but left last October due to local fttp being installed. Long story short, they have yet to even start the road install so looking at possibly re-joining virgin. I had the 1gb connection for around 3 years, when I come to order, it says I can only have up to M350 package. Anyone know why?520Views0likes2Comments