ContributionsMost RecentMost LikesSolutionsRe: Sky Sports UHD I had an engineer visit on Thursday but it didn’t help. He changed all of the cabling between the hub 5 and the 360 box including replacing the old metal tv/broadband splitter with a new plastic type. He also replaced the square white box on the internal wall where the cable enters the house and fitted a new connector in the brown box on the outside wall as the original appeared to be somewhat corroded. After he left I rang him to let him know the pixelation was still there and he said there was definitely no problem inside the house so he would ask for the green street cabinet, which is right on the edge of my property, to be checked. I’ve no idea when this will happen, but I don’t think it’s the answer. Re: Loss of Email - F010762348 I received an e-mail from Virgin Media at 02.18 this morning, subject “Important message regarding your Virgin Media email service”. The message read:- Download message and pictures (2.19KB). Unfortunately this won’t download, I just get a row of moving dots at the top of the E-mail. I can send E-mails but do not appear to be receiving any, so I guess I need to do something to kick-start the service. Any ideas what the message and pictures are? Thanks in advance for any help.