Osiris100
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Joined 11 years ago
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NTLworld email suddenly stopped working
One of my NTLworld emails just stopped working, all others work fine on the same machine. The one not working IS linked to a VM broadband account. Tried logging in via the web page and get "Your Virgin Media Mail account is currently unavailable. This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore." This started over 10 days ago. I have been using Chat, telephone and emails to connect with VM support and have a ticket number. I have tried ALL possible fixes to no avail. They say it is a problem with others as well. GREAT!!. They said, "be fixed in 2 days", then "be fixed in 5 days", it has been 7 days and still not fixed and no feedback!!!. Utterly useless support team. I will be advising all of my friends to avoid VM going forward. Been with them a long time and now beginning to regret have renewed my contract. "My wife is tearing MY hair out!!!" I hope there is somebody from VM support who is monitoring discussions and can helps sort this out.!!!Solved441Views0likes2CommentsRe: E-mail password no longer working & can't update/reset
Just to confirm, you are not alone. One of my ntlworld emails just stopped working, all others work fine on the same machine. The one not working IS linked to a VM broadband account. Tried logging in via the web page and get "Your Virgin Media Mail account is currently unavailable This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore." This started 10 days ago. I have been using Chat, telephone and emails to connect with VM support and have a Ticket number. They say it is a problem with others as well. They said "be fixed in 2 days" , then "be fixed in 5 days", it has been 7 days and still not fixed and no feedback!!!. Utterly useless support team. I will be advising all of my friends to avoid VM going forward. Been with them a long time and now beginning to regret have renewed my contract. "My wife is tearing MY hair out!!!"271Views1like0Comments