keithh123
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Re: Contracted service change hasn't happened
Thank you for your reply. Although I didn’t receive a PM the change has happened at some time today, so this seems to have resolved albeit a day late. I haven’t yet received the packaging to return my TV box. I would therefore still appreciate a message to sort that out please.77Views0likes1CommentContracted service change hasn't happened
I'm due to start a new contract today. I'm changing from M125+TV+phone to M250 only. The change was agreed on 07/12/2025 but is due to take effect today due to the 30-day notice period. The new contract is still showing on my online account dated today, but the online account is still showing my old services - it actually says the old contract ends today, but the new one is supposed to start today! Although the phone is dead (not very unusual - might start working again), the TV is still working and my broadband speed is still M125. I've tried rebooting the router twice (7am and 1pm). Max traffic rates 143750047 and 22000047. Please could someone look into this?Solved141Views0likes3Comments