Keiranjf
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Re: I cancelled my services out of contract - new one has been created without my permission!
This is my bill - The upper part states it's my last bill. The second part shows them creating a new contract from the 12th July until December 2025! It's the same document and states it's my last bill but then suddenly I'm in contact? What is going on?! This makes zero sense and no one will sort it when I'm phoning. Keep telling me it's cancelled but ignoring the new charge and clear renewal of £51. **I've made sure no sensitive information is on those images. Please do not remove**I cancelled my services out of contract - new one has been created without my permission!
Hey can someone advise me on a serious issue please. I was out of contract last month (June) and cancelled my services as I went with a different provider. I was told I would be expecting a refund on the part month. I gave notice and was told as my payment had been taken it would mean I was owed around £27. I received an email stating my services were cancelled and then was hit with a £70+ bill. It stated this was my final bill and to be honest I wasn't bothered as I had left. Today I recieving an email stating my bill was ready for £29? I went into my account to check and someone has created a new contract from the 4th of June! It states it's £51pcm until December 25th 2025! I phoned up three times today to be told my previous contract was definitely cancelled and the call handlers refusing to accept that there's a new contract. I gave the contract number to be told they can see it but said they'd message cancellations. This money comes out of my account in five days? I then asked each advisor to put me through to someone else to be just left on hold for half an hour listening to music and then the line going dead. I have it in black and white & confirmed that my services ended last month. I have the final bill stating it was the final bill and now I have a new contract? I left Virgin due to the ridiculous price they were offering. They were offering £67! Suddenly someone has created a contract for £51. I'm now paying my new provider and Virgin a combined £90 and they took £70+ for my final bill only two weeks ago. As it's been a month before they'd played this trick, I want to know how I go about sorting it?Re: Can't send emails via outlook - Gmail app fine
I don't think anything. It is a fact that my IP had been blocked. Exactly like everyone else on our email addresses. Following email was received - Dear €¢¢¥¢€¢€¢¢€ We have now unlocked your IP Address, your IP was locked due to suspicious activity detected. Please ensure you check all devices for potential malware and infections. What does blacklist mean? Blacklists are registers of email or IP addresses that have been penalised for sending spam. Most providers use public blacklists to help limit the amount of spam being sent on their networks by blocking IP addresses that appear to be engaging in malicious activities. To protect users from these kinds of attacks, we set rules in the server software or the Hub that recognise this kind of malicious behaviour. When malicious behaviour (like a spam attack) is recognised, the email or IP address sending the mail is added to a blacklist and prevented from connecting to the server until the issue can be resolved. Why is my IP address blacklisted? If your IP address has been blacklisted, it means a device on your network has been sending spam mail. Don’t worry, it’s not likely to have been you. However, it does mean one of your devices or you network might have a virus. How does blacklisting affect me? If your IP address is blacklisted, any emails you send will bounce back until you’re removed from the blacklist. That means you won’t be able to contact anyone by email until you’re able to resolve the issue. If you’re just an individual, being blacklisted could be very inconvenient. It’ll mean you can’t answer any emails, or contact anyone using your email account. This can be very annoying if you need to reply about an interview or if you’re trying ! to send back a recent purchase. If your company’s account has been blocked and you rely on marketing emails to grow your customer base, this can be very damaging. This can lead to a reduction in business until you can get the issue fixed. If you’ve sent emails to a number of different addresses and they’ve bounced or been rejected, then it’s worth checking if your IP address has been blacklisted. If it has, you’ll want to resolve the issue as soon as you can. Virgin Media This is beyond a joke considering there's page after page with this issue on older emails.Re: Can't send emails via outlook - Gmail app fine
That is not the issue, as I've said above - you had blocked my IP address and said it was blacklisted for spam, which is exactly what your company is saying to all customers using older email addresses. Ntl & Blueyonder emails are all suddenly having this issue, it's not a coincidence. I contacted the link provided on other posts having the same issue and received an email from your tech stating it had been blocked. People are spoofing IP addresses and you're penalising them for an issue outside of their hands. A couple of years ago I was being cc'ed in with hundreds of @ntlworld emails that were spam. That showed someone had a list of us somewhere. The blacklist database is supposed to prevent spam reaching our accounts not the other way. Blocking your customers emails and preventing them from sending or recieving when it's outside of our control is a complete joke. You're making it harder and harder for us to use our emails which we've had for decades.Re: Can't send emails via outlook - Gmail app fine
Hi that wasn't the issue. It was the same as everyone else. Turns out my IP had actually been blocked. I'm on an ntlworld email and had it for over 20 years. I followed the reported links on other users complaints which have the exact same issue. Received an email stating it had been unlocked but logged for spam, this is the same excuse being used for everyone with older accounts. There is absolutely nothing I can do about someone spoofing my IP address or email and having that logged as you won't allow people to change their static IP addresses.Can't send emails via outlook - Gmail app fine
Hey everyone having a bizarre issues where I can't send emails on my main pc via outlook. Checked all settings and everything is fine, if I send via my phone I have no issue but I'm doing so via WiFi, so it can't be that my IP has been blocked (as others have reported when looking online). Now I'm not actually being told that the emails aren't sending. They're just sitting in my drafts, no notification stating an issue. I wouldn't have know it it had not been for the fact I needed to email something to myself to have on my phone. I can read, go through other inboxes and load emails from months ago no issue. I've tested sending to myself and as mentioned above but they just say "waiting to send" in drafts. If I go on Gmail I can send without issue using my VM email. Also noticed I have around 30 emails which are in my drafts showing which I'd assumed had gone through in the last three months but only just seen they've not. Yet others sent around them have successfully been sent no issue as I've had replies etc.Re: No 1471 since phone changed to VoIP
Hey just letting you know it's doing it again. If someone rings the previous day (days before) you the above message. Same day I can get the number on 1471. Only been able to test this with my mobile but if I phone I can get that on 1471 - if someone else has phoned and I check it says "sorry the last caller history does not exist". I only know someone has phoned because my phone shows it.Re: No 1471 since phone changed to VoIP
Thanks for the reply. Amazingly it's now working? Hasn't worked all month, now I can get the number, how bizarre. It was stating "sorry the last caller history does not exist" - yet my caller ID had logged numbers. Issue was my phone display is a bit iffy, so doesn't display the last two digits correctly. I even checked before messaging. I'm using the adapter that came with it and there was a few issues with dialer tone at first but that seems to have been resolved. Just need to find a way to stop these spoof numbers now lol Thanks again for the reply.
