Trying to log in but not getting anywhere, I can use the app with WiFi off, but cant log in to view bills.

I look after my parents account, none of us can really spend hours on the phone. Parents hard of hearing and understanding exactly what upgrades mean, and for me it will just take too long. Is there no other way?

I look after the account for my parents, they received a letter but no email.  Are they still getting a price rise, I thought there should be an email too?

HiChanged package to a Volt deal, understood that there would be 2 bills, one for Virgin and another for O2 and was told the total price. This was confirmed by Virgin Media while trying to sort out the O2 sim not being sent out - 2 bills with the tot...

Finally had the O2 sim sent to us over the weekend, some paperwork said to just put the new sim in and wait, other bits that came with the sim said to activate it which is what I did and text SWAP etc.Anyway, it looked like the sim porting process wa...