Lisa6789
On our wavelength
Joined 13 years ago
User Profile
User Widgets
Contributions
- 26Views0likes1Comment
V210 error
Hi team, A while back I had one of my two v6 boxes replaced, and the new box upgraded to the new 360 interface. The engineer at the time tried to kick off upgrading the second box we have, but it needed to wait for a remote to arrive. Since then, I’ve not been able to access any on demand services or anything online, with the error v210 and an occasional message that it cannot connect to “UNKNOWN”. I’ve tried all the options to reconnect, confirmed it has good signal to the box on WiFi, even a factory reset, but the message persists and I’m stuck unable to do anything online with the box and no option to upgrade it now. Can someone assist please? Many thanks, Lisa103Views0likes6CommentsContract renewal pending?
Hi team, I went online 7 days ago and clicked through to renew my contract, following the process that offered me no changes to my current package. I received all the pre contract paperwork.. then nothing. If I log in now, there’s no indication of that paperwork and it’s still offering me the option to renew my contract, and there was no mention of it on my bill received today. Ive tried using webchat that put me through to WhatsApp where I never got a reply, I’ve tried webchat without WhatsApp where I’m told I’m almost there, then told the wait is an hour; this seems like the most sensible place to get a response at the moment. So 2 questions: 1. Is this contract still progressing and when can I expect it to kick in? 2. Can someone confirm it is the same as I currently have - it’s very difficult to unpick what constitutes what service. I don’t see the second box mentioned explicitly but I think it was part of a package when I got it and the package names haven’t changed on my pre contract paperwork which seems different to what I’ve seen other people have on here. Many thanks, Lisa1.1KViews1like1Comment