Forum Discussion

Lisa6789's avatar
Lisa6789
On our wavelength
2 months ago

V210 error

Hi team, 

A while back I had one of my two v6 boxes replaced, and the new box upgraded to the new 360 interface. The engineer at the time tried to kick off upgrading the second box we have, but it needed to wait for a remote to arrive. Since then, I’ve not been able to access any on demand services or anything online, with the error v210 and an occasional message that it cannot connect to “UNKNOWN”. I’ve tried all the options to reconnect, confirmed it has good signal to the box on WiFi, even a factory reset, but the message persists and I’m stuck unable to do anything online with the box and no option to upgrade it now.

Can someone assist please?

Many thanks,

Lisa

 

6 Replies

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 months ago

    This looks like a problem with the account. A member of the forum team should respond shortly. In the meantime I have moved your post to the V360 board, as the V6 is a box running the legacy TiVO platform which you have migrated away from.

    • Lisa6789's avatar
      Lisa6789
      On our wavelength
      2 months ago

      Thanks - but the box in question hasn’t upgraded has it?

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 months ago
        Lisa6789 wrote:

        but the box in question hasn’t upgraded has it?

        Irrespective of that, your account has been swapped over to the 360 Horizon software and you can't go back.  The old V6 I guess will be redundant until it gets the software upgrade, or swapped out as faulty.  You can't have both a 360 and a V6 working at the same time.