mamachill
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Re: Contact via phone
I'm not sure what you mean, Vikki repiled yesterday and i responded and now just waiting, plus someone reached out on X (Twitter) but not heard back yet? I don't mind who helps or from where just as long as i can engage with a human and get something sorted please?149Views0likes1CommentRe: Contact via phone
Hi Vikki, as a customer, speaking to a human, as someone in poor health, the amount of stress attempting but failing to talk to a human has been incredibly stressfull. My contract is coming to an end and I wanted to discuss a better deal as it will go up incredibly otherwise, With just an elderly mother and myself , we only have broadband and landline anytime chat which i'd like to keep but I think at the end of contract it will go up nearly £30 that's without the normal yearly increase ? Kind Regards. Stacy272Views0likes3CommentsRe: Contact via phone
I've just dropped a message on here saying the same, I'm so stressed, having been takien around and around by a bot with loaded questions, like you I just want to speak to a human about my contract, it's obvious they no longer care about their customers, it is as you say a disgusting way to treat people. :(1.7KViews1like5CommentsNO CONTACT FOR VIRGIN?
I'm disgusted at not being able to contact Virgin about my account and contract, I have literally exploded with stress having been taken around and around on the phone via a robot giving me loaded questions, I just want to speak to a human, I am disabled and don't do/have whatspp and don't intend to, I pay for a service and there should be a human customer service to discuss things. How can a company operate this badly while purporting to care about its customers?56Views2likes2CommentsRe: Contract Offer....?
Hi Matt yes i'm aware of that obviously, my point is the contracts are misleading and not offers/discounts at all if you're constantly paying more for the same service PLUS an added increase on top of that received a week after the new contact, its actually shafting loyal customers just wrapped up in marketing jargon to make us think Virgin are doing us a favour by increasing our bills by a quite significant amount, very disappointing indeed?813Views0likes0CommentsContract Offer....?
I've had to choose this board because Virgin clearly only want to answer what they want to answer and so subjects are loaded and many left out ? Received an email that the contract was about to run out and there was great offer/discount with a link, the only great offer/discount" was £6 more a month than I'm paying now so not so great, just for Wifi and landline Seeing as that was the cheapest to stay the same I took it, then a week or so later received an email to say the price is going up in April, I can't work out whether it's £3 or £6 increase a month but if this is the case it means, the so called great offer will not be costing me not just £6 increase but r £9 -£12 extra a month which will bring it up from £60 to £72 for Wifi and a landline, it's getting ridiculous, how can such an increase be marketed as a great offer/discount like your doing customers a favour? I've tried to find out in the account what exactly I'll be paying but most pages i'm directed to say "oops page couldn't be found" ? Can anyone at Virgin clarify things for me please otherwise i'll have no choice but to go elsewhere for my broadband? Thanks in advanceSolved953Views0likes6CommentsRe: Loss of Email - F010762348
No disrespect but that's just groundhog day meaningless repeat spiel , how long is this email maintenance lark going on for? We had this the other week where email was intermittently unusable for 3 days, but Virgin didn't notify customers of a problem until alot later by which time Down detector the mirror and mail online had already informed everyone on their websites? Seeing as your increased the price of your service this is really unacceptable and as with my original post it doesn't wash that email is free and not part of whats paid for, a service is a service, either provide a decent one or don't provide it at all, email is a necessity & crucial these days?1.3KViews4likes0CommentsRe: Loss of Email - F010762348
I knew it was too good to be true when we received an email last night sayig that email would be down overnight but SHOULD be up by 6am ? Firstly it's Virgin Friday is always a very bad day when it comes to services, worse than other days of the week and secondly these days its hard to trust anything Virgin say because half the agents don't seem to even know what's going on themselves, There is always some smug human that points out that these days nobody should use the ISP but that's like paying for a coffee in Neros, but then leaving & nipping into Costa and buying another coffee and drinking it? While Virgins excuse is always that we don't pay for email we pay for Wifi and email is a free add on service, they should realise that is an excuse that really doesn't carry weight any longer, email is an essential if not crucial part of peoples lives now with everything done online, bank, doctors, utility bills etc, so if Virgin are going to offer mail then either provide an efficient email n or don't bother at all, there's no point in providing it if its going to be so unremarkable because in this day and age that makes it unusable..1.6KViews2likes0CommentsRe: Loss of Email - F010762348
Hi yes i've got the same problem, Virgin are hugely disrespectful, can't even be bothered to keep customers in the loop, but this is VM default I'm afraid, they put out nothing, no notices on their social media absolutely nothing, we find out from online newspapers or other people that there is a widespread issue, Can't get through on phone lines, the online status always says there's no issue in your area, and nobody at VM responds on social media until the problem has been sorted. I also noticed there used to be a separate Virgin help on Twitter that you could access through the VM twitter site but that's gone replaced with the lazy ass link to DIY help on their web page that take's you around in circles with loaded options, instead of just a plain email/phone contact. It's funny how they can jump around when it comes to a price increase, and I've been inundated with calls from sales recently trying to get even more money out of me for other services.....But they can't even provide a decent level of service we're already paying for? So disappointed , there was a time they were brilliant 😞1.5KViews3likes0Comments