mamachill
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Re: Email intermittent log in changes?
Hi Kath, yes, i had to sit and do it for my elderly mother, not impressed with the roll out of this at all, in face a very selfish move from Virgin without prior notice, i#m reading the fallout of this on social media and its not good, it's going to stump alot of people, especially the elderly and those with learning disabilities. x52Views0likes1CommentRe: Email intermittent log in changes?
Yes, unfortunately its a bit of a faff, i had to do it for my elderly mother and i think Virgin have been rather thoughtless in this change without any prior notice. But just read it slowly, have a pen and paper to hand so that you can write down your new password and other things that come up, do you have a secondary email somewhere else like gmail ? I'd already set one up for my mother so it wasn't a problem but i've seen online others who only had virgin email getting quite anxious over this, if you need any help i'll try to talk you through it Sueysue, so no worries x43Views1like0CommentsEmail intermittent log in changes?
Hi, my elderly mother was using her email fine, went for a cuppa tea and went to go back in but a new log in page came up, I tried to do it for her, it seemed to go on forever, wanting everything bar a urine sample ? Once i did everything I still couldn't sign her in it just kept going back to the log in, so we left it, the next morning ( today) she clicked and went in as normal, yaaaaay, stopped for a cuppa , went back and new log in page was there, so i said to just leave it, sure enough, the page came back as normal, stopped for lunch , then she just went to go back to her emails and the new log in page is there AGAIN, the one I went through about 4 times last night but just kept taking me back to the log in page in a loop. I've told her to leave it again until later and hope her page will just come back again . This is ridiculous, if Virgin are doing something they should at least have the courtesy to let customers know ? Extremely disappointed, :(221Views1like7CommentsRe: Contact via phone
I'm not sure what you mean, Vikki repiled yesterday and i responded and now just waiting, plus someone reached out on X (Twitter) but not heard back yet? I don't mind who helps or from where just as long as i can engage with a human and get something sorted please?248Views0likes1CommentRe: Contact via phone
Hi Vikki, as a customer, speaking to a human, as someone in poor health, the amount of stress attempting but failing to talk to a human has been incredibly stressfull. My contract is coming to an end and I wanted to discuss a better deal as it will go up incredibly otherwise, With just an elderly mother and myself , we only have broadband and landline anytime chat which i'd like to keep but I think at the end of contract it will go up nearly £30 that's without the normal yearly increase ? Kind Regards. Stacy407Views0likes3CommentsRe: Contact via phone
I've just dropped a message on here saying the same, I'm so stressed, having been takien around and around by a bot with loaded questions, like you I just want to speak to a human about my contract, it's obvious they no longer care about their customers, it is as you say a disgusting way to treat people. :(2.7KViews1like5CommentsNO CONTACT FOR VIRGIN?
I'm disgusted at not being able to contact Virgin about my account and contract, I have literally exploded with stress having been taken around and around on the phone via a robot giving me loaded questions, I just want to speak to a human, I am disabled and don't do/have whatspp and don't intend to, I pay for a service and there should be a human customer service to discuss things. How can a company operate this badly while purporting to care about its customers?73Views2likes2CommentsRe: Contract Offer....?
Hi Matt yes i'm aware of that obviously, my point is the contracts are misleading and not offers/discounts at all if you're constantly paying more for the same service PLUS an added increase on top of that received a week after the new contact, its actually shafting loyal customers just wrapped up in marketing jargon to make us think Virgin are doing us a favour by increasing our bills by a quite significant amount, very disappointing indeed?837Views0likes0CommentsContract Offer....?
I've had to choose this board because Virgin clearly only want to answer what they want to answer and so subjects are loaded and many left out ? Received an email that the contract was about to run out and there was great offer/discount with a link, the only great offer/discount" was £6 more a month than I'm paying now so not so great, just for Wifi and landline Seeing as that was the cheapest to stay the same I took it, then a week or so later received an email to say the price is going up in April, I can't work out whether it's £3 or £6 increase a month but if this is the case it means, the so called great offer will not be costing me not just £6 increase but r £9 -£12 extra a month which will bring it up from £60 to £72 for Wifi and a landline, it's getting ridiculous, how can such an increase be marketed as a great offer/discount like your doing customers a favour? I've tried to find out in the account what exactly I'll be paying but most pages i'm directed to say "oops page couldn't be found" ? Can anyone at Virgin clarify things for me please otherwise i'll have no choice but to go elsewhere for my broadband? Thanks in advanceSolved1KViews0likes6CommentsRe: Loss of Email - F010762348
No disrespect but that's just groundhog day meaningless repeat spiel , how long is this email maintenance lark going on for? We had this the other week where email was intermittently unusable for 3 days, but Virgin didn't notify customers of a problem until alot later by which time Down detector the mirror and mail online had already informed everyone on their websites? Seeing as your increased the price of your service this is really unacceptable and as with my original post it doesn't wash that email is free and not part of whats paid for, a service is a service, either provide a decent one or don't provide it at all, email is a necessity & crucial these days?1.3KViews4likes0Comments