Forum Discussion

mamachill's avatar
mamachill
Dialled in
7 days ago

NO CONTACT FOR VIRGIN?

I'm disgusted at not being able to contact Virgin about my account and contract, I have literally exploded with stress having been taken around and around on the phone via a robot giving me loaded questions,  I just want to speak to a human, I am disabled and don't do/have whatspp and don't intend to, I pay for a service and there should be a human customer service to discuss things.  How can a company operate  this badly  while purporting to care about its customers? 

  • jackblack555's avatar
    jackblack555
    Tuning in
    7 days ago

    It is shocking isn't it.  They should do 10 year contracts just so you don't have to contact them.

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    6 days ago

    Hi mamachill,

    We are sorry to year you have been unable to speak to us about your account, I would really like to help, please can you expand a little on the issue you are facing?

    Regards

    Paul.