ccranstone
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Joined 15 years ago
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Why are VM not interested in customer retention?
I have just wasted a morning of my life trying to understand the pricing structure and how VM manage to actually increase the pricing as you remove unwanted services. From the online session this morning it is clear that VM have no interest at all in customer retention, their only interest seems to be in luring new customers into the web (excuse the pun) I managed to get a package that was originally £66 p/month down to £60 by removing two thirds of the package. (down to broadband only from broadband, basic TV and landline) Despite my misgivings, I am now actively looking at BT Openreach based options and slower broadband due to the attitude of VM.772Views1like3CommentsRe: Package Pricing Transparency
Well said BillBudd I have just wasted a morning of my life trying to understand the pricing structure and how VM manage to actually increase the pricing as you remove unwanted services. From the online session this morning it is clear that VM have no interest in customer retention, their only interest seems to be in luring new customers into the web (excuse the pun) I managed to get a package that was originally £66 p/month down to £60 by removing two thirds of the package. (down to broadband only from broadband, basic TV and landline) Despite my misgivings, I am now actively looking at BT Openreach based options and slower broadband due to the attitude of VM. Sorry, went a bit off of the original topic there but just so incensed with the lack of clear pricing.593Views1like0CommentsTransfer VM landline number out to another provider
HI Rather than trying to phone and wait for hours, perhaps someone can answer this for me? I want to transfer my VM landline to Voip with a different provider, assuming that the transfer works OK, what then happens to my VM telephone account which is still "live"? Are there any reasons why my number will not be transferred (all bills up to date etc.)? Thanks496Views0likes3Comments