jimthing
Superfast
Joined 15 years ago
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2024.04 price increase - billing ambiguity
Can a VM staff member please clarify in what month exactly the 8.8% (4.9% RPI+3.9%) increase is charged, as the info being given out is unclear and ambiguous [see attached pics]. • My Virgin online, says: 'from 2024-04-14' • VM letter rec'd in post today (01.Mar), it says: 'from your April bill'. Given my April bill creation date is 08.April, which bill will my price show the increase on, given the difference in these two dates being given to me: the 08.April bill, or the next bill on 08.May? _______________ My Virgin, screenshot – see info highlighted in red square box: Letter, scan (redacted personal info) – see info highlighted in red square box:
