Grimble2000
On our wavelength
Joined 13 years ago
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Re: Sky Sports + Red button buffering on popular feeds
It’s a permanent issue, not intermittent. I cannot watch any F1 or Premiership or Championship if there is no premiership and how would I alert anyone directly? It takes about an hour to get through to technical and each time I have to re explain the problem with no success41Views0likes6CommentsSky Sports + Red button buffering on popular feeds
I’ve posted before about this but I thought I’d have another go. I can access Sky Sports + via the red button but the ‘popular’ live feeds just buffer and I can’t access them. So my example today is that there are 7 live feeds of football matches. Moving from left to right there are 2 championship matches and the other 5 are lower league matches. I try to watch the first match, Sunderland v Hull and all I get is a black screen and a spinning icon as it tries to load the feed. Same for the next match , Derby v Millwall. However when I scroll across to the less popular lower league feeds such as Crewe v Barrow the match loads. It’s the same for F1, cricket etc. I can only access what I think are less popular feeds. So with F1 I can watch a lower down feed from a drivers pov but I can’t watch the actual race as it won’t load. It feels to me that there is a bandwidth issue going on. My router is plugged straight in to my 360 box.173Views0likes12CommentsRe: CS2214 code and customer service
Hi Carley. This issue is not resolved. I filled in a web complaint and the reply was so inaccurate I called to complain about that. This bit of the reply is intriguing: “Please note that a charge of £10.00 for the Virgin TV 360 Replacement was applied on 27/12/24. Please note that on 24/01/25, we processed the request for the replacement.” For some reason I was charged £10 for a replacement box which I never received, 4 weeks before I even phoned for help. I phoned to ask for clarification of the response to my complaint and the person said it was physically impossible for them to pass me to someone to talk to about the response but someone would call me back within 24 hours. Anyway, 48 hours later and my phone has not rung. So to summarise, no it is not resolved. I have not received a replacement 360 box; a box I was supposedly charged for nearly a full month before I called for help, and I have been unable to talk to anyone that is in a position to deal with my complaint about the poor service.89Views0likes3Comments