jarramackem
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Re: Thinking of leaving phone call
I had a call back on Saturday, Lovely lass from Scotland. She confirmed that I had requested the disconnection in my original call. She proceeded to ask why I was leaving, at the end of it all I kept my package for another 18months and had a £7 reduction in price applied. Happy days. There are some good CS out there - I guess you just need to patient!456Views0likes1CommentThinking of leaving phone call
Why would I call VM, get through to thinking of leaving and my call not be logged as a disconnection request? 12th August I rang in, spoke to whatever team answered and told them the renewal was too expensive and I wanted to leave, after a few attempts by the lady to get me a better deal I was passed to retentions, lady there also tried but could not get me a deal without speaking to her manager. I was promised a call back and was still waiting today when I tried to call in. I got through to a guy who told me I have not had a disconnection notice applied and has added one from today. He has advised me my disconnect will now be October! Refused to put me through to someone else, said he could not do that, weird that it happened on the 12th no problem. This is costing me over £100 more than it should because of VM and there woeful customer (dis)service. I've read a few complaints online about how bad CS has become, now I understand why people are angry.696Views0likes6CommentsRe: Loss of Email - F010762348
At least you have an email, long time user with a blueyonder account and I have had no emails or seen an official explanation until now. Somethings up at Virgin, the crappy TV service and pixelation and now loss of emails, I suspect a hack of sorts.1.9KViews1like0CommentsRe: TV360 lost all recordings
As I said in my original post, we upgraded over a month ago, so went through setting up all our recordings again only to lose the lot. I've had nothing but trouble with VM since the middle of January. How do we know this wont happen again and again?2.5KViews0likes2Comments- 2.8KViews0likes7Comments