ContributionsMost RecentMost LikesSolutionsRe: Stuck on welcome screen then restarts... Appreciated :) Re: Stuck on welcome screen then restarts... Okay will try that thanks Edit Tried both ways same thing happening still unfortunately Stuck on welcome screen then restarts... So I have not long had a new V6 box imagine my disappointment when this issue started it does not get passed the welcome screen then restarts and so on and so on. It happened about a month ago so I have had no Virgin TV, thankfully I rarely use Virgin TV and have been binge watching YouTube and Amazon Prime on my smart TV Re: User already logged in (when not) on hub I am also facing this issue, I thought it was because I had installed a new ssd and had a hdd before, I do not even have the app, didn't even know there was one. I only use browser and never had this issue before. Factory reset did nothing either