thornaby
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Joined 15 years ago
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Out of contract soon carry on..
Had a text 17/04 to say oops your contract is due to expire with a couple of offers which were too expensive. Contract has nearly 2 months left. I rang VM and only deal the lady could offer me was increase in speed to 1 gig('currently 500mb and happy) Mega TV and sky and tnt sports.(Currently get tnt in Maxit TV and sky extra in package) Quoted me a price which came close to expiring deal and for 18 months. On receipt of contract this morning 18/04 it showed price would go up after 6 months then again after 18 months despite me getting verbal confirmation twice that the price was for 18 months. Spent another hour on phone trying to get to the bottom of it and got offered a higher price still. Then had a customer service guy joining in and couldn't help apart from offering to listen to the initial call to see if I was telling the truth before he could help me . I cancelled the new contract and was then told to call back next month as I might get a better deal. After over 20 years of Virgin,NTL and Comcast it looks like the end of the road for me and Virgin.320Views0likes1CommentCannot create account in app
I have been trying to create an account for my sister in law for her new VM account since 30th January. I firstly got virginmedia.com e mail address knocked back so got a new address.(mail.com) which was accepted and then no matter what I put in for a password I got that knocked back. When asked for name and account no got the message account not recognised Tried VM on WhatsApp and they tell me account is showing ok and services ok which they are. Because of this she cannot set up a DD for payment and e billing etc. She has regularly been talking to reps on phones and getting nowhere. She has an issue with the contract because it's a higher value than offered on phones.Need to have correct account value before she wii accept contract. She has just had a helpful person on WhatsApp who tried to help and gave us the dummies guide to creating account in app. Tried 2 phones and a tablet,even clearing cache and deleting app and reinstalled but cannot get past the error. Would appreciate any help or advice before she chucks towel in and goes elsewhere.625Views0likes4Comments