torchomatic
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V6 wont boot
We have three V6 boxes. There was a power cut yesterday, one box won't boot. Stuck in the "welcome" and "starting up" loop. Tried the hold + and power down, no joy. Tried holding all three buttons down, no joy. This happened yesterday and have been trying to fix all evening and this morning. Reluctantly Tried to get some support from Virgin. How we LOL at that phrase. Couldn't get through to speak to anyone. Kept sending me a text with link so some tests could be run. Tests fail and told to "try later". Shocking service. Hoping one of the admins on here can actually do something about this, or at least signpost me in the right direction.591Views0likes3CommentsRe: Leaving does work - or the threat of it does
Well, I was prepared to walk. It was no idle threat. The new price they offered me was £70 more than Sky. As I had never actually cancelled before I had no idea that I would get a call today. I thought yesterday when I finally cancelled was it, the end. 30 days notice and I'd be off. They were lucky really. Yesterday I was signing up for Sky Stream when I realised that I would be charged 14 days after receiving the Sky Stream box, so I was just going to wait a couple of weeks and order. If I'd ordered yesterday, I probably would still have gone to Sky. Their loss. I do find it odd though that they were adamant that £136 was the lowest they could possibly go and were prepared to see me leave. Then today, they can whack another £66 off. I'll have to keep a close eye on this though. 18 month contract at £70 a month. From month 19 it will go up to £215! I don't think so. Maybe, that is the time I'll finally leave.1.1KViews2likes0CommentsLeaving does work - or the threat of it does
Been with Virgin for 11 years. Had many discounted prices over the years. Was paying £99 a month for three boxes, Mega TV, UHD, 500 meg, etc etc. Went up to £165. I tend to ring at contract end and they give me a good deal. Not this time, the lowest they would offer was £136. Looked into Sky Stream, all in for £70, although admittedly not as fast BB, but what the hell. A change is as good as a rest, etc etc. Didn't cancel straight away, had a word with the wife, decided we would finally leave. Got back on chat, despite them trying to persuade me otherwise with "deals" that were still double the Sky price I finally did it. Felt liberating in a way. Got a call this morning from Virgin. Said they didn't want me to leave, etc etc. To cut a long story short, got everything for £70 for 18 months. Very pleased with that. Amazing really. Shows what they can do, when you actually do press the button and cancel your contract.1.2KViews1like3Comments