ceepeebee
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Joined 13 years ago
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Re: I renewed my contract - no emails, and the app tells me I'm about to cease!
Hello, It 'kind' of has. Turns out I had to discuss another deal instead for whatever reason. Agreed it, however since this I've had nothing but issues with the internet. Might be coincidence but I doubt it18Views0likes1CommentRe: I renewed my contract - no emails, and the app tells me I'm about to cease!
I've just had a chat with <sarcasm> helpful </sarcasm> agent on the website who said "they can't renew as it was meant for new customers". The deal I signed up to specifically said "thanks for staying with us again!" - I've screen shotted it. It's utterly baffling65Views0likes0CommentsI renewed my contract - no emails, and the app tells me I'm about to cease!
Exactly as the title. I renewed my contract back on the 12th November off the back of some Black Friday deals on the site. I have an order number and the automated confirmation was supposed to be emailed to me....I've received nothing. Fast forward to 2 weeks later and I've still received no email, and every time I logon I'm being told to renew my contract as I'm going to cease in December. Being a long time VM (NTLworld) customer, I know full well that this is likely to come down to the last day and me having to shout at people for things to happen. The lack of communication is REALLY jarring and I just don't know how to approach sorting. I've tried ringing, 90min lead time. I'm currently on the website and waiting for an agent - I waited for 3 hours last night in the "17 minute queue" but got nothing in terms of a reply. I'm just tired of chasing - can anybody suggest anything or help with anything?New account, wrong DD - No telephone help!!
Hi So I moved out and split from my wife in June. I signed up for Virgin as a new customer as previous account was under wife's name. Got the £29.99 for M250, got the kit, plugged in, all worked. However my account (which was the account the DD came out of) is still being charged the old amount, not the new one. To clarify my wife moved also and cancelled the old account. For 2 months my account has been charged the old account rate and no bills from the new account or DDs.....I can get anybody to understand what I'm saying on the phone!! It also seems like my email is still linked to her address somehow...it's a cluster and everyone I speak to can't understand the problem!!!! I have contract docs for my address but no account number. Help help please!!419Views0likes1CommentRe: New Customer - New House - Help!?!
Thanks for the response @goslow The house I'm purchasing (and hopefully move into in the next 14 days or so) has a 1Gb Virgin service already in place. So, as a new customer to virgin, how would I go about purchasing the service now, for a property I'm not yet moved into 🙂1.5KViews0likes1CommentNew Customer - New House - Help!?!
Hi all, I'm moving out and into a new house. I don't have an account (it was previously with my Wife). I am looking to move into a new house within the next couple of weeks. I'm just wondering what the process should be here? Essentially, I'll be a new customer, and will be looking for Broadband only options. When should I be putting an order in? I need Internet Access immediately upon moving in, but I obviously don't own the house as yet. The new house has Virgin already, which makes it easier from an installation perspective. I just need some bulleted tasks as to what I need to do when guys - any help would be great!1.6KViews0likes6CommentsRe: Loss of Email - F010762348
Incorrect - if they have had a data breach of personal information, GDPR states that the ICO must be notified. Most times that's public record - depends on the breach: If a security breach has a ‘significant impact’ you must notify the ICO within 24 hours. You must also notify your users if they are likely to be affected. In some circumstances you or the ICO may also need to inform the wider public about a breach.1.2KViews0likes1Comment