ceepeebee
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Joined 13 years ago
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New account, wrong DD - No telephone help!!
Hi So I moved out and split from my wife in June. I signed up for Virgin as a new customer as previous account was under wife's name. Got the £29.99 for M250, got the kit, plugged in, all worked. However my account (which was the account the DD came out of) is still being charged the old amount, not the new one. To clarify my wife moved also and cancelled the old account. For 2 months my account has been charged the old account rate and no bills from the new account or DDs.....I can get anybody to understand what I'm saying on the phone!! It also seems like my email is still linked to her address somehow...it's a cluster and everyone I speak to can't understand the problem!!!! I have contract docs for my address but no account number. Help help please!!412Views0likes1CommentRe: New Customer - New House - Help!?!
Thanks for the response @goslow The house I'm purchasing (and hopefully move into in the next 14 days or so) has a 1Gb Virgin service already in place. So, as a new customer to virgin, how would I go about purchasing the service now, for a property I'm not yet moved into 🙂1.3KViews0likes3CommentsNew Customer - New House - Help!?!
Hi all, I'm moving out and into a new house. I don't have an account (it was previously with my Wife). I am looking to move into a new house within the next couple of weeks. I'm just wondering what the process should be here? Essentially, I'll be a new customer, and will be looking for Broadband only options. When should I be putting an order in? I need Internet Access immediately upon moving in, but I obviously don't own the house as yet. The new house has Virgin already, which makes it easier from an installation perspective. I just need some bulleted tasks as to what I need to do when guys - any help would be great!1.3KViews0likes6CommentsRe: Loss of Email - F010762348
Incorrect - if they have had a data breach of personal information, GDPR states that the ICO must be notified. Most times that's public record - depends on the breach: If a security breach has a ‘significant impact’ you must notify the ICO within 24 hours. You must also notify your users if they are likely to be affected. In some circumstances you or the ICO may also need to inform the wider public about a breach.1.1KViews0likes1CommentRe: Loss of Email - F010762348
Guys - to me this is a clear infrastructure failure and data loss issue. I've worked in enough DCs and with enough Hosted systems over the years to notice a DR restoration. I can understand why "somebody" will be making the call not to make this public, but that same person shouldn't be making those decisions. Transparency, clear ITIL processes around Major Incidents and communications (the irony!) are paramount when something like this happens. I remember a wise man once telling me, "If you're going to make me eat sh!t, then make me eat it all at once rather than pretending it's caviar".1.4KViews2likes0Comments