ContributionsMost RecentMost LikesSolutionsRe: Looking to change account holder form my wife to me. Really? According to your website, you would provide better service if my wife died than you are now. Re: Looking to change account holder form my wife to me. I was more referring to Virgin media as a whole. You seem determined to drive away loyal customers. I have been using NTL and then VM for more than 24 years. Given that 3 months would mean I lost my existing email accounts, you seem determined to provide poor customer service. Re: Looking to change account holder form my wife to me. Also, since you avoided answering the question, I assume that changing to a new customer account in my own name, would lose my current email accounts. Re: Looking to change account holder form my wife to me. 3 months no service... are you TRYING to lose customers? Re: Looking to change account holder form my wife to me. I do know the memorable word (at least I think I do!). If I cancelled the current account and set up a new one in my name, could existing email accounts be transferred to the new account? Looking to change account holder form my wife to me. Hi, I am now my wife's registered carer and I want to shift the WM account to my name. Looking at other emails, this seems to involved a new contract, not a problem since we are out of contract. My question is, would this retain all existing things like current email addresses which are via WM? If not, easier to switch to a cheaper provider. I may still do that given that VM want to charge me double what a new customer would get for a bteer [ackage than I have. Mark Re: How do I add an email address to Safesender list? Hi Ashleigh, Yes, I have, I haven't heard anythign back, but not unusual for FF.Net. Chatter I have seen on a mailing list suggests that they have ended up on an email blacklist somehwere and that could be the cause of things getting bounced. Regards Mark Re: How do I add an email address to Safesender list? Thanks, have done that, hasn't helped. I suspect the problem is their end. No, all I got from FF.net was this. Error Time: 10/31/2023 Error Message: Email provider rejected our email. Regards Mark How do I add an email address to Safesender list? Hi All, Fanfiction.net claim that their emails are being bounced back to them. How do I add their bot email address to safesenders list? I can see a blocked senders list (empty), but not safe senders. I am using NTL address. TIA Regards Mark Solved