Jeni
Superfast
Joined 16 years ago
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Re: Unable to access email
Further to the above - I have now managed to access ntl email and our VM account - but I had to borrow a mobile phone to do it! I now have been give an account recovery code - great - but it kept wanting me to join my O2 mobile account, which as previously said I don't have. Thought new technology was supposed to make things easier!!14Views0likes0CommentsUnable to access email
I have just tried to access my ntl email and the system says it does not recognise this account. It was working yesterday. I have transferred most of my emails over to a gmail address but there are still a couple of sites that I have been unable to change, including our VM billing. I have tried to log in with my gmail address and hit a problem with verification. The system likes my gmail address but wants a second email address - doesn't recognise the ntl one, or I should use a text to my mobile - I don't have one - or I should use face recognition or fingerprint, which is not on my main PC. We don't all have mobile phones you know! Can anyone suggest a solution please?15Views0likes1CommentRe: Is the V360 box better than V6?
Thanks for your replies. I shall do a search and see what else I can find but it sounds as if we would be better sticking with the V6. We don't really stream - I guess rather old fashioned in that respect. Our V6 box has a hissy fit every so often and we have to reboot but the other day we just got a white screen and it would not do that. However trying again later on, everything came straight back on and, fingers crossed, seems fine. I am going to cancel the Engineer as it is not much point in coming to try to figure out a very intermittent problem.252Views0likes1CommentIs the V360 box better than V6?
We have been having a few problems with our V6 TV box and have been offered a new V360. I am finding the info on VM site a bit confusing so would welcome any comments from other users. We have an Engineer booked for later this week to look at our V6 but will probably cancel that because it suddenly seems to be behaving properly again. Really as a non-technical user I would welcome comments on how much better/worse the 360 is, how they compare and if there are any hidden drawbacks they don't tell you about"391Views0likes12CommentsRe: No Picture
Thanks nodrodg - the problem seems to have resolved itself for now - but I am still left with the problem of how to contact VM if I have any future problems. Phoning 150 has always given me some options to choose from and eventually takes you to a human being. It now seems to be just AI generated and if you don't have a mobile phone to give a number so they can text you, it just cuts you off.58Views0likes0CommentsNo Picture
We had a problem this morning with sound but no picture on any TV station. Tried rebooting our V6 box- no difference. So I thought phone 150 and report a fault - what a useless system this now is. I went through all the AI prompts and said TV box fault - so I then got a message on how to reboot my hub if I cannot get internet access. I was also told a message would be sent to my mobile phone so enter your number now. Now I realise that I am the ony person in the world without a mobile phone but the system just disconnected me when I could not give one. Any advice on how to contact a human being to report a fault in future?? The fault on the TV seems to have now rectified itself for now so not screamingly urgent - but what do I do when it happens again?92Views0likes5Comments