psychoduck
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Re: Virgin calling from a 0788 number
Yeah I would have loved to actually get an answer for the multiple people who asked if it's a scam. My mother signed up in store, then is now getting texts saying she needs to call Kerry despite having an installation date ... So it seems fake, but would be nice to knowRe: How the hell do you phone the retention team and cancel now??
Oh I know they don't appreciate it, I was with them for 15 years prior to going to sky for 3, and then coming back. Just stating that they told me it was a package of appreciation, so surely it should still be valid. I did get a replacement package sorted, and did actually get a call from them after moaning in a chat. They've now give me a new contract, for only £5 more, but no increase in April so that's actually betterHow the hell do you phone the retention team and cancel now??
So I have a good deal with virgin, for £75 a month (apparently because they appreciate my 7 years with them) In April it will go up to 215 as my deal ends, I went to renew and they told me they could do me a GREAT deal, they'll take away some channels and lower my netflix, and only charge me £140 a month. They can shove that. So I told them I'll leave and I got told to call the retention team. How??? 150 from my mobile phone won't ever connect anymore, and phoning 0345 454 1111 as suggested on the website takes me to a god damned automated service which starts trying to make me pay my bill online or get a text to pay it online. No options to speak to anyone. This simply is not good enough, how do I phone them???Getting a bit sick of this. Bill is wrong. Again.
Towards the end of last year I received a phone call from virgin, promising me 1gb internet and sports channels galore, movies, UHD, Netflix the lot. I jumped at the chance, it wa a huge upgrade for barely £10 more. New services started, internet never went above 600mb (5 months later, still hasn't but not concerned right now). Half my sports channels were cancelled. I got no UHD, and netflix was standard and not the promised HD. I came to this forum and John_GS got it sorted for me. I was told my price. The next month, after my first bill was an adjustment, my bill was wrong. John got it corrected. The next month, it got screwed up again and they wanted £40 extra. I spoke to someone on WhatsApp, this took a whole day, and they corrected the bill. I confirmed this with John_GS since he had been so helpful, and it was all sorted. My next month bill was what was expected, but this month it's £30 over our agreed amount again. This is really boiling my [MOD EDIT: Language] now. It's pretty much every bill and it takes so long to get it sorted, and then when I pay a bill, I have to wait a month to find out if they screw it up again. Can someone here please fix my bill, and get it set so it's the agreed amount for the remainder of my contract, and not frequently jumping up by 40-50%Re: Getting a bit sick of this. Bill is wrong. Again.
After looking more at my bill, it appears I have been charged £5 for Netflix UHD, which was agreed to be free as that's what I was promised on the phone. And I've also got to pay £25.50 owed from last bill. Except that's not my fault, my bill which was adjusted due to an over payment the month before when it was screwed up, came in at £69.50. I clicked to pay it on my phone, and it would only allow me to pay £44, and upon doing so said the bill was fully paid. You can see there that it says I was 25.50 short the previous month, which it has said for every bill I pay even when I pay in full. I was told this would happen, but adjustments would level it out at our agreed amount. But there is no adjustment showing, and if I don't pay the full amount and expect an adjustment, I'll get charged what I don't pay, plus this extra 25.50 based on previous bill issues of a similar nature. If it is going to be adjusted, I don't see why it's not adjusted when I get the bill, and instead I have to hope it's adjusted after a payment.
