How the hell do you phone the retention team and cancel now??

Question

So I have a good deal with virgin, for £75 a month (apparently because they appreciate my 7 years with them) In April it will go up to 215 as my deal ends, I went to renew and they told me they could do me a GREAT deal, they'll take away some channels and lower my netflix, and only charge me £140 a month.

They can shove that. So I told them I'll leave and I got told to call the retention team.

How???

150 from my mobile phone won't ever connect anymore, and phoning 0345 454 1111 as suggested on the website takes me to a god damned automated service which starts trying to make me pay my bill online or get a text to pay it online. No options to speak to anyone.

This simply is not good enough, how do I phone them???

Cardiffman282 · Answer

Give your notice in and they will phone you (probably).&nbsp;

psychoduck · Answer

Oh I know they don't appreciate it, I was with them for 15 years prior to going to sky for 3, and then coming back. Just stating that they told me it was a package of appreciation, so surely it should still be valid.&nbsp;I did get a replacement package sorted, and did actually get a call from them after moaning in a chat. They've now give me a new contract, for only £5 more, but no increase in April so that's actually better

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How the hell do you phone the retention team and cancel now??

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