RobertIain
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Re: Cannot report an email I received to Virgin because it 'is virus'?
It seems logical, but if you think it through, it really isn't - an isp gets a 'spammer' reputation from the mass sending of many emails to multiple addresses, if an isp whitelists something like the domain gov.uk they avoid sending spam to other servers whilst allowing the ones that should go to gov.uk to get there. Virgin Media are not going to get any more of a reputation as a spamming isp by letting mail go to the gov.uk domain, or even other legitimate spam and illegal activity sites, than they may have now - the question is can or will Virgin simply whitelist some legitimate domains to allow reporting of criminal activity, and it seems incredible that such a thing can't be done on their systems.Re: Cannot report an email I received to Virgin because it 'is virus'?
You miss the point AGAIN, you knowing about it is fine, your system prevents me telling the legal authorities in this country who actually request they be informed of such emails and that cannot be right. Do I need to ask them to raise hell with your management board to get this through to Virgin Media?Re: Cannot report an email I received to Virgin because it 'is virus'?
Thank you for that explanation, but there still remains a problem - the way you are preventing this being forwarded also means I can't report it to the UK legal authorities via phishing @ gov.uk https://www.gov.uk/report-suspicious-emails-websites-phishing "Report misleading websites, emails, phone numbers, phone calls or text messages you think may be suspicious." At the very least this address should be whitelisted, or Virgin seem to be preventing people doing what the authorities specifically request we do.Re: Cannot report an email I received to Virgin because it 'is virus'?
Rather disappointing, since this particular email has now arrived with me several times, My virus checker, and for this one simple common sense, mean it's never going to be opened, but it is very disappointing that this sort of stuff is not stopped before it hits your customers, only when we try - and fail - to let you know it is going on.Cannot report an email I received to Virgin because it 'is virus'?
This is quite ridiculous, three emails reached me just fine, through the Virgin servers, all are obviously scams so I go to report it to phishing @ virginmedia.com - and it cannot be sent, because it 'is a virus'.... If you can detect it, why did you even let it come to me and how can you ever hope to be alerted to these, as you ask us to do, if you block reporting them to them you? Radical idea, but if you are sure it is a virus, don't send it on to your customers.Re: Two questions regarding scam mail and a possible fake Virgin phishing address!
Sadly I am not seeing noticeably fewer spam emails, although proportionally now most claim to be from fullopt-70641003 @ vidangedefosse.com so maybe progress, of a sort - although in the past months these have been a fairly large component of the spam I get, and they have been reported to Virgin by me many times in recent months, yet still continue. I also note my earlier post regarding Virgin stopping scam mails being forwarded to the authorities ( phishing.gov.uk) yet allowing them to reach me, remains unanswered.Re: Two questions regarding scam mail and a possible fake Virgin phishing address!
Thank you for the reply - I can see that the two 'reporting' addresses might be valid, although I am still intrigued that one comes from 'onmicrosoft', seems odd when you have your own mail servers and systems. I have never seen anything about further instructions, though, all I get is the rather garish multicoloured text of the email that acknowledges the report : "Thank you for sending this report into the Virgin Media O2 Customer Security team. If needed we will get in touch directly with you otherwise this report will be processed by our analysts and any potentially harmful or malicious content will be dealt with as appropriate. For any non-phishing related concerns please get in touch with us via our netreport platform or the customer support phone line; 150 on a Virgin Media Mobile device or 8002 on an O2 mobile device, otherwise 0800 519 6902 for Virgin Media customers or 020 8239 3902 for O2 customers on any standard mobile network or landline. Kind Regards, Customer Security Monitoring" I am still baffled by the regular use of the gsupportfool @ Virginmedia.com in the address list of spam sent to me though, all the many other addresses in the list are in multiple different providers, with various far more sensible looking names. As noted by ALF28 the 'true' source of these seems to consistently be foundrybrands, and as with JPL8 I am getting more and more of these despite reporting them as spam over several weeks, so I am not convinced your antispam systems are working as you think they should - and I also find it very annoying that if I receive spam email, often when I try report it to the actual government authorities ( report @ phishing.gov.uk) I often find me sending that mail triggers the Virgin system to block MY mail to the authorities as spam! It would be better if you actually stopped it before it got to me, as your systems obviously CAN detect it. Currently the way things work is rather than blocking spam and scam mail to me, it lets me get spam and scam mail and stops me doing what I legally SHOULD do and reporting it to the government body that monitors this stuff. That's really not how anything should be working.Two questions regarding scam mail and a possible fake Virgin phishing address!
First : Recently a lot of the scam/spam emails I have been seeing have included something rather odd in the cc list of addresses it was sent to - the address gsupportfool @ virginmedia.com Would be interested to know if anyone can tell me what that is about! Second : When reporting scam emails to virgin at the address phishing @ virginmedia.com, the acknowledgements seem to come from Phishing2 @ virginmediauk.mail.onmicrosoft.com Seems rather strange, why is this address being used?
